In a modern omni-channel environment customers expect products and services to be available across all online channels 24/7. Being able to provide an excellent customer experience across all channels is not an option any more - it's a baseline requirement.
Experian offers a range of capabilities which combine to create a seamless customer experience. It enables a customer to confirm their identity, submit documents and interact with you, all online and safely.
What it does: Checks bank account number and sort code are valid and verifies that your customer owns the account
Used for: Preventing fraudulent payments and transactions
What it does: Validate customers identity documents simply using a photo of that document
Used for: Organisations wanting to automate identity document submission
What it does: Assesses trustworthiness and past behaviours of device and determines whether they match what it is telling you
Used for: Online applications, and account self-servicing