PowerCurve Customer Management
How important are customer relationships to your business?
In an environment where customers are encouraged to look for the best deal and switch suppliers, customer experience is an increasingly important part of maximising customer retention. This, alongside current economic uncertainties means that you need to know your customer now more than ever. How they want to interact with you, how their financial circumstances have changed since onboarding and how receptive they will be to upcoming product releases or marketing campaigns you have planned. PowerCurve Customer Management gives you the ability to turn analytic insights into a coordinated set of decisions.
How can PowerCurve Customer Management benefit your business?
How can PowerCurve Customer Management help inform your decisions?
How can you use PowerCurve Customer Management to improve your customer interactions?
|Pricing||Price at competitive levels to provide customers with the best deal whilst controlling risk.|
|Limit Management||Make proactive and reactive limit changes based on a customer’s changing circumstances. Automatically authorise extended credit limits for good customers, based on not only risk, but also projected lifetime value.|
|Cross-sell and up-sell||Identify opportunities to meet a wider range of customer needs to improve targeting and coordination of outbound marketing campaigns.|
|Utilisation||Proactively contact customers who have accounts with potential untapped value to make the most of your services.|
|Customer retention||Reduce attrition by identifying customers at risk and offer incentives to retain them and show that you value their custom.|
|Debt control||Carry out regular customer reviews to detect early signs of vulnerability.|
To find out how PowerCurve Customer Management can maximise your customer relationships, call us on 0844 481 5368.
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Telephone: 0844 481 5638