Affordability, debt and the increasing focus on no intention to pay for the Telecoms, Energy and Water sectors
Tuesday 10 September 2024, 10am - 10.45am
Register nowA spotlight on regional variations across affordability and debt for the Water, Energy and Telecommunications sector
Insight into the unique trends on consumers’ ability to keep on top of utilities and telecommunications bills.
Our experts will share details on current affordability and debt trends for these essential services, highlighting the increased focus on no intention to pay and the emergence of important regional variations in terms of both risk and consumer resilience.
Through our unique position we will take a deep dive into the topics you are talking to us about, specifically focusing on:
- How has the continued cost-of-living challenge affected consumers’ ability to keep up with commitments on their essential bills?
- What picture is emerging on affordability and are consumers opening essential services with no intention of paying?
- With growing debt in the energy sector and companies hindered on what they can do, what can you do to solve this?
- What regional differences are starting to emerge for essential bill payments?
This webinar is mainly targeted at leaders in consumer credit risk, collections, analytics or operationally helping customers with debt in utilities or telecommunications sectors, but will also be relevant to other financial organisations to understand the latest challenges faced by their customers.
Register today to spend an hour with our industry experts who have over 50 years’ experience between them.
Join us to understand the latest challenges and insights faced by consumers.
Date: Tuesday 10 September 2024
Time: 10am - 10.45am
Meet the speakers
Colette Land
Head of Consulting, Experian
Colette is responsible for a team of market consultants helping companies fully exploit data to make better decisions. With over 20 years’ experience as a leader in the Utilities, Financial Services and Consultancy sectors using data and analytics to improve marketing, fraud, operations and credit management decisions. In her own time, Colette also enjoy cooking and skiing.
Mark Wright
Head of Consulting, Telcos and Utilities, Experian
Mark has over 25 years’ experience designing credit risk, fraud and debt management solutions and strategies, across multiple vertical markets and blue-chip companies where there is a key focus on putting the end customer at the heart of every decision. Most recently Mark is a senior consulting partner working with essential service providers in Telecommunications and Utilities.
Craig Lupton
Head of Consumer Insight, Experian’s UK Data Office
Craig has over 20 years’ experience working in the UK credit industry. Craig spent 10 years working in the banking sector specialising in collections strategy, vulnerability, and customer experience. He has a wealth of knowledge in analytics, data visualisation and interpretation and has spent the last 10 years delivering consultancy, insight and analysis on the consumer credit markets for Experian.
Register now to attend this webinar
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