On 23 November, we'll be joining experts from StepChange to share insights and findings from our latest auto finance research paper.
Find out more about changes and trends in the auto finance market since the pandemic, and how this is affecting buyer behaviour.
We’ll cover current credit utilisation trends for the auto finance industry, looking at how consumers are reacting to today’s financial pressures such as rising bank of England rates and the increasing costs of daily essentials and discuss ways that you can navigate the future whilst supporting customers and treating them fairly.
We’ll be discussing ways to identify different consumer needs and respond to forbearance and debt issues, as well as the characteristics of financial and non-financial vulnerability – how to spot it, and what you can do when you have.
Join us for this exclusive webinar and leave with improved insights and knowledge that’ll help you and your customers today, tomorrow and into the future.
Join our latest webinar with StepChange: Exploring Consumer Trends in Car Finance
Date: Thursday 23 November 2023
Time: 11am - 12pm
Agenda
Join us at our latest webinar where we will be sharing the findings from our latest auto finance research in partnership with StepChange. Find out about the key issues facing the UK Motor Finance industry today and what impact this is having on consumers . We’ll cover:
Speakers
Gerardo Montoya
Automotive Managing Director, Experian
Gerardo is a seasoned professional in the automotive industry, currently leading the automotive business division at Experian.
With a rich background spanning over three decades, Gerardo brings a wealth of international experience in the realms of automotive OEMs, retail and financial services. Prior to his tenure at Experian, Gerardo held esteemed positions within the industry. Notably, he contributed his expertise to the Volvo Group, where he held senior leadership roles in product and business development, strategy, and innovation.
His multifaceted experience has solidified his reputation as a dynamic and hands-on leader, capable of orchestrating strategies that yield tangible results.
With a remarkable career trajectory and a deep understanding of the automotive ecosystem, Gerardo continues to make impactful strides in reshaping the automotive business landscape at Experian and beyond
Craig Lupton
Head of Consumer Insight, Experian’s UK Data Office
Craig has over 20 years’ experience working in the UK credit industry. Craig spent 10 years working in the banking sector specialising in collections strategy, vulnerability, and customer experience. He has a wealth of knowledge in analytics, data visualisation and interpretation and has spent the last 10 years delivering consultancy, insight and analysis on the consumer credit markets for Experian.
Jamie Buckley
Senior Partnership Development Manager, StepChange Debt Charity
Jamie Buckley is Senior Partnership Development Manager at StepChange, where he is responsible for strategic partnerships to support the work of the charity. His role is focused on developing new propositions and services, to support StepChange’s lender and creditor partner network, enabling StepChange to support more people than ever before.
Jamie has held various leadership positions within Financial Services, Collections, and the Debt Advice sector, focusing on addressing the unique requirements of vulnerable customers. During his time at HSBC, he oversaw HSBC's Collections strategy working in various roles across the life cycle arrears, including pre delinquency. In his current role he works with the UK’s leading financial service providers to support their vulnerable customer forbearance strategies.