Prepare. Respond. Recover.
Proactive Crisis & Data Breach Response Planning
Prepare your business for a data breach with our proactive services
Data breaches happen every day across all industries. When personal data like names, addresses, or payment details are exposed, individuals face a higher risk of identity theft and fraud.
Businesses must be ready to respond quickly and responsibly. That’s why we offer proactive services to help you build a robust response plan before a breach occurs. Whether you're a small business or a large enterprise, taking steps now can save time, reduce stress, and protect your reputation when an incident happens.
Experian has over a decade of experience supporting organisations through data breaches. We’re here to help - no question is too small. Reach out to our team at breachresponse@experian.com.
Why prepare in advance?
- Faster response: Act immediately with ready-made templates, streamlined processes, and pre-approved decisions.
- Regulatory compliance: Avoid fines by meeting notification requirements.
- Customer trust: Demonstrate care and accountability to protect trust and reputation.
- Reduced stress: Your team knows exactly what to do.
- Cost efficiency: Avoid delays and last-minute fixes - swift action limits disruption.
- Better stakeholder management: Keep leadership informed with ready-made plans and reports.
Our core proactive services
Choose the right option for your business below.
Response Aware
- Fixed 12-month rate card
- Pre-agreed contract
- Dedicated account manager
Response Ready
- Fixed 12-month rate card
- Pre-agreed contract
- Dedicated account manager
- 5-part response plan
- Asset Storage
Response Protect
- Fixed 12-month rate card
- Pre-agreed contract
- Dedicated account manager
- 7-part response plan
- Asset Storage
- Resource Modelling
- Scenario Exercise
- Simulation Exercise
Additional Services
- Data cleanse
- Micro-site creation
- Simulation
- Scenario
- Country-specific telephone numbers
- Resource modelling
- Reserved resource capacity
View product sheet for our data breach services >
Not sure which service is right for you? Email us to discuss options >
Would you like to know more about how Experian can help your business?
Below we've outlined some of the key services we provide to businesses prior to an incident and when a live data breach occurs:
Why businesses trust us
Why notifying individuals is complex
Is your business ready to respond?
How quickly should you notify individuals of a data breach?
Jim Steven talks about the how important it is to plan in advance so that the speed of notification.
How can a data breach impact brand loyalty and reputation?
Our expert talks about whether the customer will use the service in the future following a breach.
Meet the Data Breach & Crisis Response Services team
Jim Steven
Head of Crisis & Data Breach Response Services
M: (+44) 07972 298698
jim.steven@experian.com
Jess Cunnington
Crisis & Data Breach Response Account Manager
M: (+44) 07812 422433
jess.cunnington@experian.com
Ryan Bradshaw
Senior Crisis & Data Breach Response Manager
M: (+44) 07866 126733
ryan.bradshaw@experian.com
Contact us
If you have any queries, please don't hesitate to contact us and a member of our team will be happy to help.
Call us on 08444 815 888 | Outside the UK +44 8444 815 888
Email: breachresponse@experian.com
For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk