How we can help you drive change with data

Emergency services operate in some of the most challenging and extreme environments to serve and protect our communities.

We work with emergency services, including the police , fire, and ambulance to help them use digital transformation to deliver the right services and engagement, to the right citizens at the right time, for a more effective and efficient service.

Central government data management

Maintaining accurate data is a key concern for central government. In fact, the Digital and Data Roadmap for 2022-2025, set a target of ensuring 50% of high-priority data quality issues are resolved as part of a cross-government framework. Achieving this will be no easy feat. But, in the digital age, it is essential. Tools such as our Data Quality service supports central government in finding the right solution, combining purpose-built data management software and reference data.

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Government official analysing data
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Build a single customer account

Different departments have different priorities and, as such, use data in different ways. If everything isn’t synced up, this can lead to duplicated, incorrect, and inaccurate information. Consolidating data sources so they work together will prevent these issues from occurring.

Solutions for building a single customer account

Single Customer View helps you to create a complete understanding of your customers by consolidating all the data you hold about them in a single place.

Single Customer View

ExPin allows you to make more informed decisions and give a better customer experience.

ExPin

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Up-to-date, accurate data

Outdated data can cause countless issues for government departments. Comparing your records to bureau data like ours on a regular basis helps to prevent data decay, keeping it up-to-date and accurate at all times.

Related links

Case Study: Leeds City Council

Solutions for accurate, up-to-date data

Experian Aperture Data Studio lets you build the most consistent, accurate, and holistic views of customer data available.

Aperture Data Studio

Government colleagues in an office assessing data

Meet all regulatory requirements

As well as being well-maintained, government data must also fully comply with GDPR, DPA and regulations outlined by the Data Standards Authority. With the help of data integrity assessments and data health checks, you can avoid potentially costly and damaging data breaches.

Related links

Ethical use of personal data – a Data Governance use case

Solutions for meeting regulatory requirements

Receive a complimentary comprehensive data profile report demonstrating the findings and areas for improvement based on your own data.

Data Assessment Services

Further reading on data management

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We can tailor our data management solutions to meet your business needs. Let's talk.

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Understand your citizens

Central government has a responsibility to deliver services that work for their citizens, in an efficient and effective way. To achieve this, you need to understand your citizens, their behaviours, and their needs. And it doesn’t stop there. Once you have an accurate view of your citizens and their behaviours, you need the right tools to make sense of the data.

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Government official communicating with supporters
Mature couple validating their identities online

The right help for the right people

The first step in ensuring the right help gets to the right people is to check that you are dealing with the individual you think you are. Every UK citizen has their own unique data point, which enables you to prevent mistakes in identification for services, applications and benefits.

Solutions to ensure helping the right people

ExPin matches multiple records enabling you to quickly see which records belong to the same person, confidently link them together, and enable a single customer view.

ExPin

Government worker analysing data

Enriched data

The better the quality of your data, the harder it will work for you. By enriching your data, you can not only gain a better understanding of your citizens and their behaviours, but you can use those insights to proactively engage with those who need your help. 

Related links

What is Identity Resolution?

GPG45 and the digital maturity journey: Make better use of data to build a stronger identity profile

Solutions for enriched data

Mosaic is a powerful consumer classification system built for today's multi-channel world. Understand your customers' likely characteristics and communicate in the most relevant ways.

Mosaic

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Engage in the right way

Different groups and communities respond to different types of engagement. Using deep data analysis tools, you can ensure you are directing the right communications to the right people, improving the effectiveness of communication.

Further reading on understanding your citizens

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We can tailor our citizen data solutions to meet your business needs. Let's talk.

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Stop fraud in its tracks

Fraud costs the public purse billions of pounds every year – money that could be spent on vital services, particularly in times of increasing cuts. With better data and more effective verification processes, you can reduce the impact of fraud on government budgets, optimise revenue, and reduce collection losses.

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Government colleagues discussing background checks
Government departmental manager carrying out background checks

Know your employees

Central government departments come under heavy scrutiny, so it’s vital that you carefully investigate their background, so you know exactly who you’re employing. This includes comprehensive right-to-work checks, criminal and DBS checks and full background checks looking at their financial history and social media profiles.

Solutions to help knowing your employees

Our Right to Work App not only helps you to conduct compliant right to work checks, but it validates that the documents provided by the candidate are valid and their own.

Right to Work Checks

Enhanced DBS Checks are complete criminal records checks and are a mandatory screening process for positions involving work with children and vulnerable adults.

Criminal and DBS Checks

Co workers assessing credit applicants

Know your credit and benefit applicants

The most effective time to spot fraud is during the application process, preventing any issues further down the line, and saving money and resources. Using intelligent data you can authenticate individuals and cross-check applications against over 100 million previous records, mortality data and internal data.

Related links

Top five priorities when considering the use of machine learning in fraud prevention

2022 UK&I Identity and Fraud Report

Solutions for knowing credit applicants

Detect allows you to increase your fraud protection whilst speeding up the acceptance of good customers.

Detect

Hunter prevents application fraud by highlighting suspicious applications, allowing you to investigate and prevent fraud without inconveniencing genuine customers.

Hunter

Young couple at home applying for credit

Assess eligibility

Government departments handling services such as social housing, healthcare and benefits are responsible for reviewing large volumes of applications. With the right insights, you can capture and validate applicant details, conduct real-time checks and confirm eligibility based on your own criteria.

Solutions to help with eligibility

Ascend helps you make smarter business decisions. Unlock your advantage, grow your business and serve your customers better with powerful insights made simple.

Ascend

Further reading on fraud prevention

Get in touch

We can tailor our fraud solutions to meet your business needs. Let's talk.

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Optimise government debt recovery

Governmental departments have a responsibility to collect outstanding public debts, but they must do this in a way that is fair to debtors and avoids causing financial hardship for citizens, particularly in the current economic climate. Having the right insights can help you to collect debt effectively while treating debtors fairly.

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Government official compiling debt recovery report
Government worker tracing debtors

Track down debtors

With millions of records, one of the biggest tasks in collecting public debt is tracing those who owe money. Cross-checking data and ensuring it is always up-to-date can help you to locate citizens and debtors and improve the success of the debt resolution process.

Young woman at home applying for credit

Reduce the risk of bad debt

Lending to those who may not be able to pay it back increases the risk of bad debt significantly. Having a full picture of any potential debtor allows you to adapt any offer to match their financial means, lowering the risk involved for both parties.

Related links

Why partner with Experian for Decisioning?

Solutions to help reduce the risk of bad debt

Affordability IQ provides quick and easy access to a more accurate, personalised view of income, expenditure, and credit worthiness.

Affordability IQ

Man talking on the phone and making notes

Increase collections efficiency

Public sector collection processes, such as those implemented by central government, are often viewed as unfair and inefficient. With the right data, you can make collections more efficient, while proactively offering fairer solutions for debtors.

Solutions to support efficient collections

PowerCurve Collections unlocks the power of data and analytics to provide the guidance needed to personalise the collections process.

PowerCurve Collections

Colleagues at work assessing future lending solutions

Predict future problems

In challenging economic times, the demands on collections teams can increase significantly as more people struggle to pay their debts. With the use of Open Banking data, it’s possible to anticipate any future challenges, allowing you to stay one step ahead.

Related links

How is the cost-of-living crisis really affecting your customers?

Solutions predicting future debt problems

The information sharing in Credit Bureau helps you assess risk and allocate credit more efficiently, which means that borrowers don't need to rely on personal relationships alone.

Bureau Services

Man looking at a tablet and comparing notes

Eliminate manual processing

Processing large volumes of debt cases is both costly and resource intensive.

Automating collections and approvals processes cuts costs and frees up your staff to focus on more complex cases. And automation doesn’t have to mean removing the human element from the process, with the right tools, your collections can remain sensitive to individual circumstances.

Related links

Why partner with Experian for Decisioning?

Further reading on debt recovery

Get in touch

We can tailor our debt recovery solutions to meet your business needs. Let's talk.

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More on public sector

Emergency services

Serve the public effectively and efficiently. Change the way your organisation handles data can help you better serve your citizens.

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Local government

Data-driven local government solutions to improve local services and deliver high-impact change.

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