Our key service areas
The Experian Consumer Response Team have over a decade of experience supporting businesses to resource and manage small to large scale consumer crisis or breach response programmes. Where more complex crisis or breaches have occurred involving multiple brands and customer/employees, we can work with you to create bespoke data breach support response efforts, including:
Who is this service for?
Organisations who are preparing for or resourcing up for a live data breach incident. We can help any size of organisation to know, prepare and recover.
Get ready in advance of a data breach
Taking the crucial step to assess and prepare for a crisis/incident means a business can evaluate resources they already have inhouse and determine resource gaps. This ensures the business can effectively notify and manage a consumer crisis response when it occurs. In addition to our free resources, we can support you with preparing your business for a data breach/crisis response plan from as little as £3k.
Preparation is key to responding to a data breach
Our team will help you evaluate existing in-house resources, perform database health checks and determine gaps. Taking the crucial step to assess and prepare for a crisis/incident means your business can effectively notify and manage a consumer crisis response when it occurs.
Experian has a comprehensive range of experts and resources available to suit the needs of all size of businesses. Our services range from a free portal with guides to fully supported account managed and Guaranteed Reserved Crisis/Response service.
Find out more
Helpful guides and thought leadership
Why it’s essential to put your consumer response plan to the test
Why understanding the implications of a data breach is important in developing a response plan.
How to understand the true implications of a data breach for your organisation
Why is it better to be proactive rather than reactive to a data breach?
How can organisations mitigate data security risks?
There are many ways that fraudsters can exfiltrate your data. Is your business ready to respond?
Protecting reputations in the event of a data breach
The greatest impacts of a data breach are often felt by consumers. But how do you prepare?
Ransomware response for education providers and charities
How can data controllers protect their customers’ reputation as well as their own?
Meet the Data Breach Response team
Jim Steven
Head of Crisis & Data Breach Response Services
M: (+44) 07972 298698
jim.steven@experian.com
Ryan Bradshaw
Senior Crisis & Data Breach Response Manager
M: (+44) 07866 126733
ryan.bradshaw@experian.com
Jo Pritchard
Senior Crisis & Data Breach Response Manager
M: (+44) 07812 770418
jo.pritchard@experian.com
Connie Mason
Crisis & Data Breach Response Administrator
M: (+44) 07989 340959
connie.mason@experian.com
Contact us
If you have any queries, please don't hesitate to contact us and a member of our team will be happy to help.
Call us on 08444 815 888 | Outside the UK +44 8444 815 888
Email: breachresponse@experian.com
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