Financial Services
We work across the breadth of the Financial Services sector helping high street banks and large lenders through to start up organisations. Our Partners have experience across the entire customer lifecycle with in-depth knowledge spanning both consumer and commercial lending. We work collaboratively to help you deliver your business goals. Examples of how we partner with organisations include:
- Large scale transformation programmes
- Market and portfolio analysis to identify opportunities for profitable growth across existing and new customer segments
- Qualitative and quantitative analysis of existing strategies and processes
- Development of business cases to support investment in new capabilities
- Financial crime detection, prevention, and operational programme development and strategy
Related links
How to Lend Money to Strangers podcast - LinkedIn | Apple | Spotify
Telecommunications
Heavily dominant in the telecommunications sector we have supported providers to signficinatly improve their returns through:
- Reviewing your pre and onboarding journey to understand eligibility, maximise connections and basket revenue whilst minimising friction, fraud, losses and write offs
- Working together to help you achieve your goals and balance risk appetite when navigating the latest regulations impacting device financing, in particular focusing on Consumer Duty and Affordability in credit risk teams
- Combining data and solutions to optimise customer management and collections
- Financial crime detection, prevention, and operational programme development and strategy
Related links
Affordability in telecoms: creating an affordable future for consumers
Utilities
We have worked with the sector through the pandemic and now the Cost of Living Challenge to drive a step change in the use of data and solutions to address key challenges e.g.:
- Use of affordability data & solutions to help Energy Suppliers meet 'Ability to Pay' (affordability informaiton is now provided to help suppliers make better decisions on over half of UK houses)
- Help Water Suppliers with PR24 or to use data to meet Ofwat's Paying Fair Guidelines - creation of a cross industry solution to help customers in vulnerable circumstances share their support needs
- Address data quality challenges and leverage data and solutions to understand more about your customers and prospects. From their attitude to tackling climate change to their credit risk we work with organisations to drive appropriate action
Related links
Public Sector
Extensive experience supporting the diverse challenges faced by local and central government, including:
- Fraud prevention and investigation: identity validation and verification, in particular through the One Login programme and government grant schemes for both citizens and businesses
- Debt management: the importance of data quality, understanding which citizens and businesses can and can’t pay through a combination of internal and external data to understand their circumstances and drive the right action
- Data Quality: helping extract value from in-house data, utilisation of a single view of a citizen to help drive the right actions
