Don’t let uncertainty hold you back

Recognising and evaluating risks within your portfolio and operation is a necessary first step in reducing threats to your bottom line. But what is the best way to assess and control risk? And how can you protect your business while remaining open to new opportunities? Find out how Experian can help you avoid unpleasant surprises.

Credit risk management

Banks and other lenders need to assess whether a borrower will repay a loan on time before they make an offer. But how do you mitigate risks while remaining receptive to opportunities?

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Further reading on credit risk management

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Commercial risk

To successfully manage the risks presented by business clients, you need to be able to assess their financial standing and predict future weaknesses that could affect your relationship. Fortunately, Experian has a range of options to make the task much simpler.

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Assess B2B risks

Having access to a powerful range of credit scores, like those offered by Experian, can help you gauge whether a new commercial applicant can meet a given payment schedule or if a different offer may be required.  They are also useful in assessing the level of risk contained in your existing customer portfolio, so that you can manage it more effectively.

Solutions for assessing B2B risks

Make the best credit decision at the point of customer application calculated in real time, delivered through a variety of online systems.

Commercial Risk Scores

MarketIQ reveals new layers of market understanding, combining Experian's M&A database with comprehensive external data.

Market IQ

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Speedy analysis and decisions

When integrated into your systems, business credit scores can speed up applications by identifying the riskiest customers. Smart algorithms can also predict business failures, insolvencies, arrears and defaults that are likely to occur over the coming 12 months. This frees up resources to focus on proactively responding to potential problems.

Solutions for speedy analysis and decisions

Make the best credit decision at the point of customer application calculated in real time, delivered through a variety of online systems.

Commercial Risk Scores

Bring together multiple data sources into a single, consolidated view of a customer that helps reduce risk, increase revenue, and create competitive advantage.

Commercial Acumen

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Commercial compliance risks

It’s important to track changes to the businesses in your portfolio to avoid exposure to financial crime. Compliance solutions, like Experian’s Compliance IQ, can spot new risks as they arise, even in complex corporate structures. They also help you establish a company risk policy and stay compliant with anti-money laundering and anti-fraud regulations.

Solutions to help spot commercial compliance risks

Make the best credit decision at the point of customer application calculated in real time, delivered through a variety of online systems.

Commercial Risk Scores

BusinessIQ reports help you assess the creditworthiness of potential customers, suppliers and existing trade partners.

Business IQ Reports

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Quickly seize new opportunities

Detailed insight into your clients’ commercial deals along with their corporate, financial and business circumstances enables you to offer the right products at the right time, and often before your competitors even know there’s an opportunity. Experian’s Market IQ displays all this information in a single interface to simplify the process of gathering and analysing market intel.

Solutions to help quickly seize new opportunities

MarketIQ reveals new layers of market understanding, combining Experian's M&A database with comprehensive external data.

Market IQ

Get confidence in your suppliers and customers no matter with the location with our International Credit Reports. Available in over 230 locations.

International Credit Reports

Further reading on commercial risk

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We can tailor our commercial risk solutions to meet your business needs. Let's talk.

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Debt tracing

It’s easy to lose track of people – millions of people in the UK move home every year and they don’t always remember to provide a forwarding address. This makes it difficult for creditors to both help those struggling with repayments and collect arrears if that becomes necessary. Fortunately, debt tracing solutions and data-driven debt recovery services can help you reconnect with these ‘lost’ customers and increase collection efficiency.

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Trace customers

If you can’t reach your customers, you can’t offer them the financial support they need or recover debts if that becomes necessary. This is where smart tracing solutions, such as Experian’s Supertrace, can help. It cross-references data from multiple different sources to help you find ‘lost’ customers quickly and easily.

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Stay up to date

Tracing solutions don’t have to be applied retroactively. They can be employed continuously to verify customers’ contact details so that vital communications aren’t missed. Robust data analysis across multiple sources means you can be confident that you’re dealing with the right customer and can contact them before debts mount up.

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Tailored debt collection strategies

Evidence shows that you can improve debt recovery results by adapting your approach according to an individual debtor’s circumstances. Data-driven debt recovery tools, like Experian’s Debt Prioritisation Service, let you understand whether a debtor is unwilling or unable to pay a debt. This enables you to tailor your response to fit the situation, which ensures you treat the customer fairly while maximising recoveries.

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Improve efficiency and reduce costs

Data-driven debt recovery tools automate the collection process and allocate resources more appropriately than manual recovery methods. This reduces costs and ensures fair, reasonable and consistent treatment of debtors.

Further reading on debt tracing

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We can tailor our debt tracing solutions to meet your business needs. Let's talk.

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Insurance risk

Processing insurance claims can be challenging – you need to do it quickly and efficiently, so that honest customers get the help they need fast. But you also need to be thorough to stop fraudsters in their tracks. Thankfully, there are tools to help you manage insurance risks.

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Get a full history

One way to protect against insurance risk is by having access to your customers’ claims history using a tool like Experian’s Claims and Underwriting Exchange. This contains data on millions of UK consumers’ household, motor and personal injury insurance claims. These can provide insight at every stage of the insurance lifecycle, from quotations and policy acceptances to renewals and claims.

Solutions to provide a full history

Reduce multiple fraudulent insurance claims, and eliminate the misrepresentation of claims histories with the Claims Underwriting Exchange.

Claims Underwriting Exchange

iCache is a platform that delivers information in real time, quickly and reliably; providing the data enrichment you need, from one trusted, highly accurate source.

iCache

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On-demand motor insurance verification

Knowing whether a damaged vehicle was insured or not, along with the identity of other third-party insurers, is a key part of managing insurance risk. Experian operates the Motor Insurance Database on behalf of the Motor Insurers Bureau (MIB), which lists all UK insured drivers to provide you with instant confirmation of these key facts.

Solutions for motor insurance verification

The Motor Insurance Database holds details on all UK insured drivers, covering over 25 million motor insurance policies.

Motor Insurance Database

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Shared data helps everyone

Another insurance risk is unpaid premiums. Joining a data-sharing programme – like Experian’s Credit Account Information Sharing (CAIS) – gives you a more complete view of your customers so you can avoid those with a history of poor credit and debt. You can also choose to share this data with consumer or commercial lenders.

Solutions providing access to shared data

CAIS is a membership driven data sharing network that collects and distributes credit data on both Consumer and Commercial accounts.

CAIS

Delphi scorecards simplify complex lending and credit data, allowing you to make lending decisions.

Delphi for New Business

Further reading on insurance risk

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We can tailor our insurance risk solutions to meet your business needs. Let's talk.

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Portfolio risk

Being able to understand your customers as individuals is important, but sometimes you need to step back and review your business as a whole. Changing circumstances mean you regularly need to evaluate the shifting risks in your portfolio, adjust your lending strategies and maximise opportunities. The following solutions help you do just that.

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Portfolio benchmarking

The key thing you need when evaluating potential risks in your business portfolio are snapshots of its overall health. By understanding your market position clearly, you can safeguard your portfolio against risk in a cost-effective manner.

Portfolio benchmarking solutions

Market and portfolio insight gives you the context and quantitative analysis to support decisions about changes in strategy and operational planning.

Credit Market and Portfolio Insights

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Score distribution charts

For smaller banks, it’s helpful to have score distribution and risk level information available when you’re switching between scoring models. A product like Experian’s Credit Risks and Portfolio Insights offers score distribution charts for current and proposed credit risk scores.

Solutions offering score distribution charts

Market and portfolio insight gives you the context and quantitative analysis to support decisions about changes in strategy and operational planning.

Credit Market and Portfolio Insights

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Grow your business

Another way portfolio risk management products can help is by identifying share-of-wallet opportunities that enable you to maximise the amount each customer spends within acceptable risk limits (for them as well as you) to boost overall revenue and profitability.

Share of wallet solutions to grow your business

Market and portfolio insight gives you the context and quantitative analysis to support decisions about changes in strategy and operational planning.

Credit Market and Portfolio Insights

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One-to-one support

When you’re managing portfolio risk, it’s also worth investigating whether the tools you use include personalised support. Experian’s Credit Risks and Portfolio Insights, for instance, provides a one-hour call with expert advisors to review your results and offer recommendations tailored to your business.

Solutions providing one-to-one support

Market and portfolio insight gives you the context and quantitative analysis to support decisions about changes in strategy and operational planning.

Credit Market and Portfolio Insights

Further reading on portfolio risk

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We can tailor our portfolio risk solutions to meet your business needs. Let's talk.

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Stress testing

The shock COVID-19 inflicted on UK businesses highlights why it’s crucial to conduct economic stress tests. By modelling how different financial pressures could affect your customers’ finances, you can better manage the risks contained in your portfolio.

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Colleagues stress testing their commercial portfolio
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Check for resilience

FICO credit scores can help financial institutions to predict a borrower’s resilience during periods of economic volatility. Lenders can use these simple-to-understand scores to identify and mitigate credit risks – including customers who would be ideal customers in normal times – while continuing to offer finance to more resilient customers.

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Respond precisely

At times of financial stress, some lenders try to reduce credit risk by enacting countermeasures at the portfolio level – for instance, by raising credit score eligibility levels or cutting credit limits on existing accounts. But while this may reduce overall exposure, such methods can also damage existing customer relationships and curb growth. Using FICO credit scores enables you to respond on a case-by-case basis based on your customers’ predicted sensitivity to economic downturns.

Colleagues in an office stress testing their credit process

Test often. Test thoroughly

The pandemic has challenged traditional stress-testing approaches for B2B lenders. But by increasing the frequency of tests and depth of comparative data, it is still possible to mitigate risks even in these unprecedented times. If you’re not sure what the best testing regime should be for your business, Experian’s team of experts is on hand to help.

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Reduce commercial risk

In response to the health crisis, Experian has developed a range of new tools as part of its Commercial Portfolio Management Solutions platform. These include its COVID-19 Segmentation dashboard, which helps you check your level of exposure to high-risk sectors, and its Commercial Volatility Index, which identifies businesses under stress in your portfolio.

Further reading on stress testing

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We can tailor our stress testing solutions to meet your business needs. Let's talk.

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More on better customer insights

Targeting

Find new customers and discover how to market your products directly to them.

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Customer management

Manage customer needs better by learning more about them.

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Strategy management

Use your data to develop better strategies to drive your business forward.

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