Telecoms Experts

Contact our telecoms services team

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Meet the Experts

At Experian, we pride ourselves on our telecoms expertise. Our dedicated Telecoms team has worked for and with most of the leading industry organisations, giving them an in-depth understanding of the challenge this fast moving industry faces today and in the future. Click below to find out more about the team and their specialist skills.


Ian Terblanche

Leader of Experian Telecoms Team

Heading up strategic growth in the Telecoms sector covering all aspects of medium and long term sector strategy and full P&L management. With over 25 years in the IT Industry, a strong business consulting focus and running P&L's of over £150m per year, Ian has a wealth of experience and expertise in this area. 

As a successful business leader with a solid, proven track record of restructuring and running profitable businesses both in the UK and globally, he strives to push innovation and growth in the sector covering all aspects of medium to long term strategy for our customers. 



Mark Wright

A Senior Consultant with over 20 years’ experience within credit risk management solutions and strategies, Mark has been helping to drive our customers strategic direction across credit risk, fraud and collections operations, with a key focus on customer satisfaction. Having worked across multiple markets and blue chip companies, he utilises his broad experience to understand what the customer really needs.





Ian Grundy

With over 22 years with Experian and focussing exclusively on mobile telecommunications for the past 10 years. Ian has managed relationships with four of the five UK MNO’s, including five years as Head of Telecommunications – Sales, co-ordinating pre-sales, sales and post live activities. This specialist experience allows Ian to focus on maximising the greatest value for each individual client, from different levels within the business.



Ed Heal

With over 18 years’ experience in Credit risk, Fraud and Scoring, Ed leads our Decisioning Software and Analytics Services. Having worked with all of the major UK network operators for many years he ensures that client solutions are designed, developed, implemented, supported and maintained throughout the complete customer lifecycle, to deliver the maximum business benefits, to our valued clients.



Victoria Woodrow

Having been with the company for 8 years, Victoria specialises in Credit Risk Scoring and Strategy Consulting. She utilises her degree in Mathematics and Master’s degree in Statistics to the benefit of her clients, analysing their current situation and developing Credit Risk Solutions and Strategies for improvement. Victoria is dedicated to providing an analytical and consultative approach for each of her clients.



Jeff Fox

Having joined as a graduate five years ago and specialising in telecoms as a consultant, Jeff has a broad range of experience working with our leading telecoms clients. Supporting originations and tailoring strategies to suit the needs of each individual client – including development, simulation, training and recommendations. He also has expertise in the redevelopment of cross sell and upsell strategies for our customers.


Nick Thurlow

Our Account Director for Telecoms, with over 20 years’ experience in the industry, focussing primarily on the delivery of large Credit Risk Platforms. In his career, he has worked on a range of complex projects from IT development programmes involving risk and collections, managed hosting platforms, disaster recovery and  data migration. Nick specialises in bringing new clients into data sharing and increasing the use of credit data and systems. 




Shaun Gallagher

Our Strategic Account Director for Telecoms with over 19 years of industry experience has an extensive portfolio of blue chip clients within the sector. Having led complex sales within acquisition, ID and fraud, customer management and collections, to streamline processes and reduce cost, to drive both average revenue per user (ARPU) and Net promoter Score (NPS), achieving greater results for clients.


David Sykes

Our Lead Design Consultant within the Telecoms team, with over 15 years’ experience in the design and delivery of software solutions. David has managed all aspects of the full software delivery life cycle and with extensive experience in solution design, he supports both sales and delivery activities. Providing design consultancy across all markets with a focus on the specific solutions needed by each individual client. His previous experience in developing a number of new services and turn-key solutions, demonstrates an ethic to ensure initiatives fit client's precise needs. 



Richard Snell

Our Senior Consultant specialising in Decision Analytics has over 10 years’ experience working within Telecoms for Experian. Working with key clients within three of the major UK mobile telecommunications network operators for a number of years, Richard uses his analytical experience and consultative approach to develop credit risk strategies tailored to each client’s specific situation.


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