Small Business

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21% of UK businesses have suffered a data breach in th...

This year, more UK businesses of all sizes have invested in response plans than ever before (78%). This shows a greater awareness of cybercrime and a positive step in the right direction. However, when you dig below the surface, our latest research shows that the effectiveness of many of...

Read More 21% of UK businesses have suffered a data breach in the past two years. If your company suffered a data breach, are you really ready?
Data Breach: The ability to act quickly after an incid...

Know. Prepare. Recover. It is still difficult to comprehend that one in five businesses of all sizes has experienced a data breach in the past two years (21%). Our latest research (carried out by consultancy company ComRes) has shown this. Damage limitation At first sight these figures may seem...

Read More Data Breach: The ability to act quickly after an incident is essential, but only achievable if you have a plan in place
Do you know what your customers are thinking? When it ...

Any company, small or large, depends on its customers for business – and therefore success. They’re the lifeblood. And yet, our research has revealed that in the event of a crisis, specifically a data breach, businesses can become introspective and (unintentionally) put their interests ahead of their customers. Our findings...

Read More Do you know what your customers are thinking? When it comes to data breach response, there could be a chance you are not on the same page
Keeping it simple: the key to success in a hyper-conne...

Change in the financial services industry is moving at a scary pace, but it’s actually throwing up just as many opportunities as challenges. As the world expands and becomes more connected, we can unlock new insight into what our customers want and need; we can stay ahead in the...

Read More Keeping it simple: the key to success in a hyper-connected world
Is my online reputation affecting my business?...

A key consideration for most businesses is brand perception. How customers or prospective customers see your business can have a great impact on how they interact with you. If someone hears, reads or experiences something good about your business, then this may encourage them to engage with you, or...

Read More Is my online reputation affecting my business?
How do you manage the online reputation of your busine...

In our previous post, we discussed why your online reputation is important, and that your reputation may be online, even if your business isn’t – but how do you actually manage the online reputation of your business? With a reported 30% of SMEs citing threats to their reputation as...

Read More How do you manage the online reputation of your business?
Why is your online reputation important?...

Reputation before the internet Firstly, we’re going to rewind back to the days before the internet. The reputation of your business was based mostly, if not solely, on word-of-mouth. Comments and feedback from your customers, clients and suppliers would eventually work their way back to you, where you’d take...

Read More Why is your online reputation important?
Look after your staff and they’ll look after your cust...

You’ve all most likely heard of the Virgin Group and if you have, then you must know about their founder, Sir Richard Branson. Innovative entrepreneur is just one of his many titles along with adventurer, philanthropist and one of Britain’s highest-profile billionaires. He’s known for his many quotes that...

Read More Look after your staff and they’ll look after your customers
How can you optimise the cash flow of your business?...

Running a business can be a little like alchemy. You’ve got to source the best ingredients, in the right quantities. You’ve then got to prepare the ingredients, mix everything together properly and be able to repeat the process time and time again. You need to be properly prepared, so...

Read More How can you optimise the cash flow of your business?