Customer Management

Develop customer management strategies that increase revenue opportunities

Contact an Experian Decision Analytics expert

Submit your details below and an Experian Decision Analytics expert will be in contact with you shortly

A new approach to the SME credit lifecycle

Lenders need to consider whether they can automate many processes related to SME customers to reduce the high costs of servicing a small business portfolio.

Solution finder

Use the drop down below to help you find the services or information you are looking for:

Customer Management Solutions

Maximise your profits with customer relationship management software tools that help you execute successful customer and credit portfolio management strategies. Better understand your customers and strengthen your relationships with customers. Our customer data management expertise combines advanced scoring and analytics.

Strategy Tree Optimisation

Optimisation offers a simple solution to highly complex challenges.

It uses proprietary mathematical algorithms to design a decision strategy which incorporates business goals and constraints to achieve the optimal outcome.

It simultaneously considers the organisation’s overall goals while constraining other measures.

Customer acquisition

Probe SM

Manage payment solutions

Probe SM enables organisations to drive strategy proactively and reactively at every touchpoint with the customer.

Operating at account and customer level, it deploys immediate, consistent and appropriate customer management and combines data management with segmentation, scorecards and strategies to drive customer management throughout the organisation.

Customer acquisition

Portfolio Reporting Studio

Credit and Lending

A critical element for success is often the ability to access timely and accurate performance, portfolio and market information.

Regular monitoring can help create understanding of how the business is performing, forecast the impact of strategies on profitability and highlight current and potential trends that require attention to maintain effectiveness.

Customer acquisition

  • © 2017 Experian. All rights reserved