Questions and answers

Get your FREE Experian credit report and score!*

CreditExpert Logo

  • Free Experian credit report*
  • Free Experian Credit Score*
  • Free email and text alerts
  • Identity Fraud Expenses Insurance**
  • Dedicated UK based call centre

Checking your Experian credit report will not lower your score!

If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.

Please log in to your account and go to the contact us page to contact the member support team.

* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.

** As part of your CreditExpert membership, we provide Identity Fraud Expenses Insurance.

Explore our Help Centre

Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.

Find out how to protect yourself from identity fraud and what to do if you're a victim.

I am registered on the electoral roll but why does my credit report not show this?

Dear James,

I’m 18 years old and I phoned my local council about the electoral roll and have been told I am on there and was showing up on it. She also gave me a number which she told me everyone has when on the electoral roll, so I tried to apply for an account with additions but it told me I couldn’t get one, so I phoned for advice and was told I wasn’t showing up on the electoral roll. This is the second time I was told this. Please help!! Is there any way I can sort this out!


Louise, Port Talbot

Dear Louise,

I’m fairly certain that the reason your electoral roll details aren’t showing up on your credit report is because you have registered to vote during what local councils call the ‘annual canvass’. This is the period, usually between August and November, when most councils consult all households, update their records and publish new electoral registers. At all other times of the year councils process monthly updates to the electoral roll and send the information to the credit reference agencies. But while the annual canvass is taking place, this process is suspended until the new registers are published on 1 December. Experian and the other credit reference agencies then set about updating their records from the new registers, a process that these days takes just a few weeks. If you’re still waiting to reapply for your bank account, keep a close eye on your Experian credit report. As soon as your electoral roll details appear on your report you will then be able to resubmit you credit application. You can find more detailed information about electoral roll information and credit reports in our electoral register fact sheet.

James Sign

  • © 2017 Experian. All rights reserved