Get your FREE Experian credit report and score!*
- Free Experian credit report*
- Free Experian Credit Score*
- Free email and text alerts
- Identity Fraud Expenses Insurance**
- Dedicated UK based call centre
Checking your Experian credit report will not lower your score!
If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.
Please log in to your account and go to the contact us page to contact the member support team.
* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.
** As part of your CreditExpert membership, we provide Identity Fraud Expenses Insurance.
Explore our Help Centre
Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.
Find out how to protect yourself from identity fraud and what to do if you're a victim.
Who calculates my credit score and how do search footprints affect it?
My question is exactly how are scores applied to a credit report - is it Experian or the financial lender? I am one of those fools who applied for credit on the assumption I was window shopping, not knowing about footprints. How is it that footprints can affect a score?
While it is always the lender that decides which customers to accept and refuse, credit reference agencies like Experian provide some of the data (your credit report) and tools (credit scoring systems) to help them do this. Where we do build scoring systems for lenders, these reflect each lender’s own policies based on the behaviour of their past customers, so these scores are likely to differ from lender to lender. This is why you do not have a single credit rating. In terms of search footprints, only those left behind by your actual credit applications are seen by other lenders and can affect credit scoring. Other footprints, such as quotations and identity checks, simply don’t count. Credit application footprints are relevant to credit scores because they say something about your hunger for new credit. One or two are unlikely to cause you problems, but a rush of recent checks may worry prospective lenders as this is often a sign of financial stress or even fraud. The effect of any search footprints on your credit report is usually very short-lived as lenders are only usually interested in recent ones. After 12 months they drop off your credit history altogether. You can read more about search footprints in our Your credit report and previous searches factsheet.