QUESTIONS AND ANSWERS

Get your FREE Experian credit report and score!*

CreditExpert Logo

  • Free Experian credit report*
  • Free Experian Credit Score*
  • Free email and text alerts
  • Dedicated UK based call centre

Checking your Experian credit report will not lower your score!

If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.

Please log in to your account and go to the contact us page to contact the member support team.

* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.

Explore our Help Centre

Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.

Find out how to protect yourself from identity fraud and what to do if you're a victim.

Can you help me recover my wallet?

 

Dear James,

 

I had my wallet stolen 10 days ago and need to replace my cards but have forgotten what I had.   I have been told if I apply to you, you can let me know what they are.  Magic!  Thank you very much.

            

 

Elsie, Northants

 

Dear Elsie,

Sorry to hear about your wallet being stolen. I think a copy of your credit report might help you remember which cards you currently have. Your report should include details of any credit you've used in the past six years, including cards, loans, overdrafts and mobile phone contracts. Most people order an Experian report via our website but to do that you will need a card - which could be a problem for you just now. But you can also order a £2 statutory credit report by printing out our application form and popping it into the post with a £2 cheque or postal order. If you're worried that whoever has your wallet might be contemplating identity fraud you might consider adding security features to your report for a period of time, such as a CIFAS Protective Registration. It might also be sensible to monitor your report for a while too. That way, if any fraud was applied for in your name by a third party, you'd be in a position to spot it quickly and raise the alarm.

James Sign

  • © 2014 Experian. All rights reserved