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Why are my electoral roll details missing from my report?


Dear James,


When I was a member I noticed that I never showed as being on the electoral register even though I have lived at my address for three years and I am registered – I work with the council and know this for a fact. Please can you advise why this may be happening? I know your standard response to others has been allowing time for the council to update their records but like I say I have been at the property for more than long enough for Experian to be able to pick up that I am on the electoral register. Many Thanks.



Abi, Braughing


Dear Abi,

If you are registered on the electoral roll then this should certainly be showing on your credit report. While it can take a few weeks for details of new registrations to reach us, a longer delay than that may indicate a problem. If you contact our Customer Support Centre they will check this out for you and quickly correct any discrepancy. Occasionally we see a mismatch caused by variations in the address format, which may or may not be the case here. But if you get in touch I’m sure we get to the bottom of it and put this right for you.

James Sign

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