Get your FREE Experian credit report and score!*
- Free Experian credit report*
- Free Experian Credit Score*
- Free email and text alerts
- Dedicated UK based call centre
Checking your Experian credit report will not lower your score!
If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.
Please log in to your account and go to the contact us page to contact the member support team.
* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.
Explore our Help Centre
Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.
Find out how to protect yourself from identity fraud and what to do if you're a victim.
Can you resolve our mortgage rejection puzzle?
My partner and I have applied for a mortgage and been declined, but both our scores are good. However, the reason I was given was that we did not give accurate addresses at the application stage. We are almost positive that this is correct is there any way in which we can correct any problem or receive the details that the lender has regarding the addresses so we can confirm whether it’s correct?
Karl, Newcastle upon Tyne
It rather sounds like the mortgage provider has found some adverse information at an address that you didn’t include on your mortgage application form. I think the best place for you to start is to review the addresses you have provided on your CreditExpert profile. You both need to make sure you have included all of the addresses you have been associated with over the past six years. If you have missed any off here then you won’t be viewing your full report and any score you’ve had from them may not represent your true situation. You can add any missing addresses by clicking on the ‘My Details’ button which you’ll find on most pages next to the ‘Log Out’ button. Because we hold a record of linked addresses on your credit report, lenders can usually discover and search your full address history regardless of what information you volunteer. Any omissions can understandably look suspicious. If you find your profile is complete it might be a good idea to contact our Customer Support Centre to see whether they can shed any light on this for you. Good luck.