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Find out how to protect yourself from identity fraud and what to do if you're a victim.

How can I secure my credit report following fraudulent loan attempts?


Dear James,

I have been contacted by the theft squad of a payday loan firm to inform me that there has been a fraudulent attempt to use my name and address to activate at least four loans on an account I have never set up. Is there a procedure by which you can put some kind of note on my file so it won’t affect my credit rating in the future? If not can you advise me on what steps to make next? Thank you.

Brian, Heywood


Dear Brian,

I think it would be very sensible to add some security features to your credit report. With some of your details already in criminal hands, further attempts at fraud are a distinct possibility. According to the UK’s fraud prevention service CIFAS, cases of fraud increased by 10% in the first half of 2011 compared to the previous six months. To help, Experian has a dedicated Victims of Fraud team on hand to give you expert advice tailored to your particular circumstances. As fraud has been confirmed, get in touch as soon as you can by phone 0344 481 8000 or email They will also be able to give you advice on keeping an eye on your credit report going forwards so you can stay alert to any future fraud attacks.

James Sign

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