QUESTIONS AND ANSWERS

Get your FREE Experian credit report and score!*

CreditExpert Logo

  • Free Experian credit report*
  • Free Experian Credit Score*
  • Free email and text alerts
  • Dedicated UK based call centre

Checking your Experian credit report will not lower your score!

If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.

Please log in to your account and go to the contact us page to contact the member support team.

* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.

Explore our Help Centre

Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.

Find out how to protect yourself from identity fraud and what to do if you're a victim.

How can I secure my credit report following fraudulent loan attempts?

 

Dear James,

I have been contacted by the theft squad of a payday loan firm to inform me that there has been a fraudulent attempt to use my name and address to activate at least four loans on an account I have never set up. Is there a procedure by which you can put some kind of note on my file so it won’t affect my credit rating in the future? If not can you advise me on what steps to make next? Thank you.

Brian, Heywood

 

Dear Brian,

I think it would be very sensible to add some security features to your credit report. With some of your details already in criminal hands, further attempts at fraud are a distinct possibility. According to the UK’s fraud prevention service CIFAS, cases of fraud increased by 10% in the first half of 2011 compared to the previous six months. To help, Experian has a dedicated Victims of Fraud team on hand to give you expert advice tailored to your particular circumstances. As fraud has been confirmed, get in touch as soon as you can by phone 0844 481 8000 or email identityfraud@uk.experian.com. They will also be able to give you advice on keeping an eye on your credit report going forwards so you can stay alert to any future fraud attacks.

James Sign

  • © 2014 Experian. All rights reserved