How James can help you

James Jones is Experian's Head of Consumer Affairs. In this popular advice column James answers a regular selection of your topical questions about credit reports, credit ratings and identity fraud. You can find the top questions and resources, the latest questions and James’s answers below. You can also read previous Ask James answers in our five archives arranged below by subject, such as ‘Applying for credit’. And you can check out our comprehensive database of Credit Report Help Centre FAQs. If you have a specific question and can’t find an answer here please use the below form to submit a question. If you wish to contact Experian to query something on your credit report, please contact us.

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Twitter: @AskJames, @AskJohnWebb and @ExperianExperts

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Top questions and resources

Do Experian credit reports include rent information?

Did Experian refuse my credit application?

How can I build a better credit rating?

What should I do about missing electoral roll information?

How can I build a credit history in the UK?

Will ordering my credit report lower my score?

Can I order my credit report from an overseas barracks address?


Latest questions

Will my wife's debt relief order show on my employment background check?

Why can't my son open a bank account when he's new to the UK?

Why can't I get a credit card when I've had one before?

Will sharing my rental payments with Experian allow me to get a higher mortgage?

How can I sort ID fraud in my name when I live abroad?

What happens to my credit report if I cancel a debt relief order (DRO)?

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Ask James a question

James cannot investigate specific queries about your credit report but he can answer more general questions about credit, credit reports, credit decisions and identity fraud. Before submitting your question, please check James has not already answered a similar question.