ABOUT MIDCheck
What is MIDCheck? [top]
MIDCheck lets authorised users query the Motor Insurance Database, which
holds the policy details of all insured UK motor vehicles.
How does MIDCheck
work? [top]
Once the client has registered for the service and installed a
certificate, the client can choose to do a MID search by
clicking on the relevant button on the left of the screen. This will then
take them to the relevant enquiry screen.
USING MIDCheck
How do I do a search? [top]
- Go to the MIDCheck Website (www.midcheck.com).
- Click the VRM Search button. (Your browser may prompt you to select
the appropriate digital certificate.)
- Complete the search form then click Submit.
How much information must I enter
to do a search? [top]
You must complete all the mandatory fields. Mandatory fields are indicated
by an asterisk (*).
OPENING & CLOSING ACCOUNTS
How do I open an account? [top]
To open a MIDCheck account you must contact the
MIB Database Services Team directly, who will advise you on what you need to do.
You can do this by sending an email to midcomplianceenquiries@mib.org.uk .
How do I close a MIDCheck account? [top]
Please contact your MIB Account Manager if you wish to close your MIDCheck account.
ABOUT SITE SECURITY &
DIGITAL CERTIFICATES
What is Secure Access? [top]
Secure Access is a digital certificate that allows Experian to create a
secure channel between your PC and our mainframe computer. Your secure
access digital certificate will be installed as part of our account
opening process. Once installed, you will be informed of your certificate
information by e-mail. You will then be able to use MIDCheck Insurance.
What is a digital
certificate? [top]
A digital certificate is an electronic file that is installed on the
account holder’s PC after the account is opened. It is a security device
that uniquely identifies you each time you use the service.
Why do I need a digital
certificate? [top]
The certificate is needed to ensure Experian complies with the Data
Protection Act and protects the account holder from unauthorised users and
associated costs. Without the certificate the account holder cannot use
MIDCheck.
How many digital certificates do I
need? [top]
One certificate is needed for each PC.
How do I know the service is
secure? [top]
The digital certificate installed on your PC ensures that any information
transferred between your PC and Experian is encrypted to protect against
hackers.
SITE ACCESS
Where are the e-series Insurance and MIDCheck
Website? [top]
www.uk.experian.com/insurance
www.midcheck.com
Why has the Website changed? [top]
Experian are constantly looking at ways to improve its Website. We may
have updated our Website since you last used it.
TECHNICAL REQUIREMENTS
Which Internet browsers can I use
to access this site? [top]
To access e-series Insurance and MIDCheck without problems you need Internet Explorer 5
or Netscape Navigator 6, or a higher version of either. Older versions of
browsers may have problems accessing this Website. Free downloads for
these versions are available from the Microsoft or Netscape Websites.
Can I access this site using a
Macintosh computer? [top]
No. You may be able to access the site from a Macintosh computer if you
are using Windows emulation software and an appropriate PC version of the
browsers mentioned above, but we do not actively support this option.
Do I need to install any special
software on my PC to use MIDCheck? [top]
No. e-series Insurance and MIDCheck are hosted on the Experian Website and access is via
a Web browser (Microsoft Internet Explorer 5 or Netscape Navigator 6 or a
higher version of either).
CUSTOMER SERVICE
Is there someone I can speak to if
I can’t use the service? [top]
For technical queries please call 0870 903 3043 or, alternatively email cust.support@uk.experian.com.
Will I get charged for calling the
Experian Service Support Desk? [top]
Yes. All calls are charged at national rates.
What are the opening hours of the
Experian Service Support Desk? [top]
Technical queries on 0870 903 3043
Alternatively please email cust.support@uk.experian.com
Mon - Fri: |
08:00 - 18:00 GMT |
Sat: |
Closed |
Sun: |
Closed |
TROUBLESHOOTING
I can’t use the site. What should
I do? [top]
- Make sure you have a suitable Web browser installed. You need
Microsoft Internet Explorer 5 or Netscape Navigator 6 or a higher
version of either. You can get free upgrades to these browser versions
from the Microsoft or the Netscape Websites.
- Make sure you have correctly installed the digital certificate. You
can call the Experian Insurance Support Desk 0870 903 3043 or email cust.support@uk.experian.com.
- Make sure you can access the Internet by pointing your browser to
other sites, for example the home page of your Internet Service
Provider.
- If you still cannot access the site contact the Experian insurance
Support Desk on 0870 903 3043 or email cust.support@uk.experian.com.
Why can’t I successfully use
MIDCheck? [top]
Before you can use our Website to access information we need to ensure you
have a secure connection to Experian. To achieve this you need to open an
account or request that we activate your access if you already have an
Experian account.
Why can’t I access MIDCheck
from other PCs? [top]
To ensure a secure environment for the exchange of data it is necessary to
install and register the secure access digital certificate on each PC you
use to access e-series Insurance. If you need additional certificates
contact us by email or phone.
PC SUPPORT
Who should I ring for network
errors? [top]
The Experian Website does not use your network so it is unlikely that any
network messages are a result of using our Website. You should contact
your PC support specialists or network helpdesk.
If you are experiencing problems when attempting to e-mail
us from your office PC it is possible that an e-mail service has not been
included as part of your browser installation. Your company may also have
a firewall installed that limits your capabilities when using the
Internet.
Can Experian help me if I have
problems with my PC? [top]
No. Experian are not PC suppliers and therefore we cannot provide support
for PCs. You should contact your PC support specialists directly.
Can Experian help me if I have
problems with my ISP? [top]
No. Experian are not Internet Service Providers (ISP). We cannot provide
support or assistance for any Internet service except our own. If you
cannot access Experian’s Internet pages you should check your Internet
connection and ensure you can log onto your ISP home page before
contacting us. If you cannot log onto your ISP home page, you should
contact your Internet Service Provider or PC support specialists if you
connect via a corporate network.
ABOUT EXPERIAN
Who are Experian? [top]
Experian helps organisations find the best prospects and make fast,
informed decisions to improve and personalise their relationships with
their customers. It does this by combining sophisticated and intelligent
decision-making software and systems with some of the world’s most
comprehensive databases of information on consumers, businesses, motor
vehicles, property, insurance claims and policies. Through multi-channel
delivery of its Web-based products and services, Experian enables its
clients to conduct secure and profitable e-business and develop
state-of-the-art CRM systems for communicating and building one-to-one
relationships with customers. Experian has its corporate headquarters in Dublin,
Ireland, with operational headquarters in Nottingham, UK; Costa Mesa, California;
and São Paulo, Brazil. Its 15,000 people support clients in over
40 countries. Annual sales exceed £1 billion.
For more information visit the company’s Web site on www.experian.com.
Is Experian an Internet Service
Provider (ISP)? [top]
No.
If these questions and answers do not help you then please
see "Contact Us" for details on how to contact us.
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