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Pay monthly vs PAYG: predicting consumer preferences...

Our reliance on fast, high-quality communications is ever increasing. Ofcom’s latest report tells us that ‘for many people, internet connectivity is now as essential...

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A data powered future: defining the data revolution...

We operate in a digitalised world. Our commercial and working environments have become more fluid and flexible, and utterly intertwined with personalised, data-driven technology. Whether it’s via laptops, mobile phones or any other connected device, our customers will increasingly live their lives online in the f...

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Rise of the Millennials: why business needs to underst...

For many, the term ‘millennial’ evokes the image of an apathetic youngster playing video games and texting a friend in the same room, But, by 2020 those born between the early 1980s and the early 2000s could account for 30% of global spend. So, it’s an important group...

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How will payment regulations drive innovation and redu...

Payment regulations are tightening. Most new and existing rules have a common denominator: the customer. More specifically, the need to know who the customer is and validate their...

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Adopting customer-centric processes for a better custo...

Most customers are no longer satisfied with a single annual statement, which is commonly one of the only pieces of correspondence pension providers have...

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Customer retention is a growing challenge for Life and...

How do you provide the best customer experience if you cannot get in touch with your lost...

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How will Wealth, Life or Pension providers find and wi...

A generation ago, if you needed to grow a customer base you would put a fleet of new salesmen on the road – if only business was that easy n...

Read More How will Wealth, Life or Pension providers find and win new business in the digital age?
Why every organisation taking Direct Debit payments sh...

Direct Debits transformed the way companies took recurrent payments from their customers, making life simpler for all involved. As a payment method, it has efficiency at its...

Read More Why every organisation taking Direct Debit payments should pay attention to the Bacs rules
The digital customer and the Information Age...

Digital isn’t new. In fact, the digital revolution began between 1950 and 1970 with the adoption and proliferation of digital computers and digital record keeping – and by 2014 more than 99% of information was stored digitally. Internet based banking was first introduced in 1983. However it took until...

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