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The real view of a customer journey...

Banking is integral to your customers' lives, and how you choose to engage with them is an integral part of the relationship’s l...

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Take outs from our ‘Make the most of Mosaic̵...

Listening to customers is the key to success and Experian is no exception to that rule! We recently ran some client forums covering planned developments and improvements to Mosaic (our demographic customer classification product), our new Mosaic Digital Insights data (online behaviours by type) and how to get the...

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Reducing Home Move churn and outstanding debt in utili...

In the utilities sector, it is estimated that around £1.5 billion of debt is created during the home move process....

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Should startups be wary of disruptive technologies?...

Martin Zwilling recently wrote in Forbes about disruptive technologies, and how – while novel concepts may displace existing technology quickly by societal standards – this “quickly” may be too slow to save initial startups in the space....

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Social Butterfly or Everything Tech? The Rise of the A...

Over the last decade, the advent of social media, the proliferation of the latest smartphones and tablets, and access to limitless data regardless of location has seen consumers become more connected than ever before. Our recent Always On consumer research has pinpointed four distinct types of consumer who are...

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Census Trends: Oh we do like to be beside the seaside!...

The impact of the UK’s ageing population has been well-documented and much debated, but just how long many of us can now expect to live, was highlighted in the latest Census data for England and Wales. It indicated some 80,000 more people over the age of 90 in 2011...

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How do Gmail changes impact brands?...

Earlier this year, Google released some important changes in their Gmail platform that strongly influence how Gmail users now interact with incoming emails. As Gmail is one of the top email services used globally, with over 425 million active users as of June 2012, these changes have important implications...

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12th August 2013: Forward Guidance...

Sadia Sheikh assesses the implications of the Bank of England’s forward guidance on monetary policy on interest rate movements and gauges the market reaction to the s...

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Credit today and the new ‘normal’...

In a challenging environment, the credit industry is being forced to continually evolve and cope with the trading conditions. Although volumes of new lending are more stable, the credit industry faces a complex risk environment must evolve to cope with new ‘normal’ trading con...

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