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There are multiple challenges to creating a great digi...

Content in this blog is an extract from our ‘digital onboarding’ whitepaper. For organisations that want to use a high-quality digital platform to reliably turn prospects into customers, the future can’t come soon enough. Customer feedback has suggested that some current onboarding systems could be considered not fit for...

Read More There are multiple challenges to creating a great digital experience
The evolution of big data – the ‘6 Vs’...

For many organisations there is an elephant in the room – ‘Big Data’. Big Data isn’t new and the term can be misleading. Large data sets have been in existence for many years, built and used by major companies for decades. In fact, many commentators have argued that ‘Big...

Read More The evolution of big data – the ‘6 Vs’
Mid-term adjustment fraud – cut it out and cut costs f...

Mid-term adjustment fraud can lead to losses for you, and your customers. But what does it look like? Some people deliberately change their policy during its term to save money on the initial premium. This is being done in a few different ways, let’s explore the three scenarios: Scenario...

Read More Mid-term adjustment fraud – cut it out and cut costs for customers
In a truly digital economy, are Life and Pensions mark...

Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not quite like that any...

Read More In a truly digital economy, are Life and Pensions markets meeting customer expectation?
New data. What is it and where does it come from?...

New data Data sits at the heart of the digital revolution. The huge volume of digital data being generated by organisations and individuals has played a pivotal role in the growth in the amount of data as a whole. And that’s only going to increase. New data coming from...

Read More New data. What is it and where does it come from?
Evolving the purchase journey: how can it be improved ...

Technology is having a profound effect on the way customers approach purchases – and one of the principal shifts is in their...

Read More Evolving the purchase journey: how can it be improved to benefit customers?
The changing face of the modern consumer – new ...

The below is an extract from #7for17 – seven views on the future of marketing. Click here to download the full paper. With changing...

Read More The changing face of the modern consumer – new technologies and techniques but one thing remains constant
Know your customer: How a single customer view can hel...

Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels. However, some life insurance and pension providers are struggling with the experience they offer with the restriction of single channels and not being able to be inclusive of customer needs by...

Read More Know your customer: How a single customer view can help life insurance and pension providers achieve new competitive advantage
Digital onboarding: where some lead, many others need ...

Customer onboarding is changing significantly. In recent years, smart providers have created simple, low cost, intuitive digital experiences that fuelled the growth of their businesses and...

Read More Digital onboarding: where some lead, many others need to follow