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21% of UK businesses have suffered a data breach in th...

This year, more UK businesses of all sizes have invested in response plans than ever before (78%). This shows a greater awareness of cybercrime and a positive step in the right direction. However, when you dig below the surface, our latest research shows that the effectiveness of many of...

Read More 21% of UK businesses have suffered a data breach in the past two years. If your company suffered a data breach, are you really ready?
Guest blog: Fraud and the insurance customer journey...

Today, identity theft is a continuous threat. And fraud is no longer the domain of the individual; it’s rooms of people, working around the clock, stealing as much money as possible. On the flip-side, we’re all working to give customers great experiences. People expect instant fulfilment with one click....

Read More Guest blog: Fraud and the insurance customer journey
Silos just won’t work anymore. But what will? Customer...

Figures show the people in the UK owed £1.532 trillion at the end of April 2017. This is up from £1.485 trillion at the end of April 2016 – an extra £886.84 per UK adult. May’s Office of National Statistics release showed that tepid earnings growth continues to be...

Read More Silos just won’t work anymore. But what will? Customer focus.
Data Breach: The ability to act quickly after an incid...

Know. Prepare. Recover. It is still difficult to comprehend that one in five businesses of all sizes has experienced a data breach in the past two years (21%). Our latest research (carried out by consultancy company ComRes) has shown this. Damage limitation At first sight these figures may seem...

Read More Data Breach: The ability to act quickly after an incident is essential, but only achievable if you have a plan in place
A brokers’ view: how digital drives data, and data dri...

I’ve been asked if the digital revolution marks the end of the broker. Why do you need an intermediary when everyone can go direct? True, digital has had a huge effect on insurance distribution. When I started out in insurance we met customers face to face. We had brilliant...

Read More A brokers’ view: how digital drives data, and data drives value. By Allen Seldon, BGL Group
Executives recognise change is needed – so, how do the...

The speed at which people have adapted to digital technologies has challenged businesses. This fast-paced evolving market has meant some businesses have found it a struggle to adapt their operating models to meet the expectations of customers. This expectation has meant people command a high level of service, delivered...

Read More Executives recognise change is needed – so, how do they adapt in a digital consumer era?
Do you know what your customers are thinking? When it ...

Any company, small or large, depends on its customers for business – and therefore success. They’re the lifeblood. And yet, our research has revealed that in the event of a crisis, specifically a data breach, businesses can become introspective and (unintentionally) put their interests ahead of their customers. Our findings...

Read More Do you know what your customers are thinking? When it comes to data breach response, there could be a chance you are not on the same page
How technology is bringing insurers new opportunities,...

UK motor insurance is one of the most competitive markets in the world. With new technologies developing rapidly, and new data being generated from connected objects now creating the connected home. But, how can we be proactive in embracing these opportunities? We already live in a world where connectivity...

Read More How technology is bringing insurers new opportunities, by Dan Freedman, Direct Line Group
The 29 customer segments shopping in the UK – wh...

The UK adult population can be split into 29 customer segments – 16 female and 13 male – based on their purchasing habits, behaviours...

Read More The 29 customer segments shopping in the UK – where do you fit?