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PSD2 and the digital journey...

The Payment Services Directive two (PSD2) has been designed to create better fraud protection for online purchases. Card Not Present fraud (payment cards, remote...

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We all live in a review culture – why consumer experie...

Customers are demanding. Consumers expect a good customer experience. What’s more, we live in a review culture – meaning customer experience truly is king....

Read More We all live in a review culture – why consumer experience and understanding your customers are critical in the modern world
How organisations can learn from disruptive innovators...

Innovation has changed all markets and sectors, shifted us to an ‘always-on’ culture, and placed new-entrants and competitors at the centre of an environment...

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Could you make your recruitment process more efficient...

Research shows that one in four Jobseekers will cut ties with brands following a bad job application experience. Understanding your entire recruitment process can...

Read More Could you make your recruitment process more efficient?
PSD2 – what is it?...

PSD2 is a becoming a buzzword. It’s described and translated in numerous ways and for some, confusing in many ways too. Let’s look at...

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Part 1 – Cybercrime; fraud is now the most commo...

Identity fraud, where someone is impersonated in order to commit a criminal act, has risen – and is still rising. What’s causing this rise...

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Digital transformation: banks need to think ahead … bu...

Customers now expect fast, efficient services as part of their everyday lives. Digital transformation is an on-going active programme for most large banks. It...

Read More Digital transformation: banks need to think ahead … but not too far
Collections as we knew it has changed...

After the 2008 economic downturn, the industry threw more resources at collections, often with underwhelming results. With the economic outlook for the coming years unclear, you need to be smart about how you manage collections to treat customers fairly and make the best use of your resources. According to...

Read More Collections as we knew it has changed
Guest blog: How insurers are helping to protect their ...

Where are customers moving in terms of connected devices in the home? Our insight is that customers want to control and protect their environment – think smart lighting, security devices and thermostats. While the technology is still mainly used by early adopters, it’s fundamental that we understand the barriers...

Read More Guest blog: How insurers are helping to protect their customers, and homes