Remediating financial crime checks at a UK bank

Overview: Remediating financial crime checks at a large UK retail bank

Data Consultancy, Aptitude, used Experian data to help a large UK retail bank with KYC remediation

Know Your Customer (KYC) remediation programmes have become UK banks’ largest operational burden – in time, money, and effort. Data Consultancy, Aptitude, used Experian data to help a large UK retail bank tackle their growing remediation backlog, demonstrating a potential cost saving of over 50%.

Read our paper to find out exactly how they did it, and how other UK banks can replicate this process.

Challenge overview

Aptitude data consultancy was tasked with helping a tier 1 bank tackle their growing KYC remediation backlog. Aptitude wanted to find a way to automate the banks existing approach, rather than manually reaching out to every single customer. To do this, they needed quick and accurate third-party data.

Challenges
  • Help the bank tackle their growing KYC remediation backlog
  • Reduce manual KYC checks
  • Quickly and accurate verify that the information provided by the customer is correct
View Aptitude Profile
Company Bio:

Aptitude Global was established in 2014 as a niche consulting firm with a high entrepreneurial spirit. They have a history in Business Consulting, Data Engineering and Investments. In 2020 they set up Aptitude.AI, a subsidiary in Spain specialising in IT Consulting. The business focuses on helping organisations with transformation through an innovation-led approach, curated by DataLab.

Established:2014
Industry:Financial Services
We can make KYC checks for commercial customers radically quicker, cheaper and easier - and at the heart of that is the third-party data which is provided by Experian.
Alan Brown, CTO, Aptitude

Solution overview

Using Experian’s third-party data, we can help banks and financial institutions to automate their KYC checks – proactively monitoring their portfolio and only notifying and requiring manual intervention when there has been a change in the data which may impact a customer’s risk assessment.

Experian's KYC reviews helped a large UK retail bank tackle their growing remediation backlog, with a potential cost saving of over 50%.
Discover a new approach to fighting financial crime
Results
  • ~70% reduction in manual checks for consumer customers
  • ~40% reduction in manual checks for commercial customers
  • Demonstrating the potential to save hundreds of millions of pounds in operational costs
Solutions
Remediating financial crime checks at a large UK retail bank

Learn how Aptitude and Experian cut KYC remediation costs for a UK retail bank

Download full case study

Related Products

We have solutions we can tailor for your business needs

Speak to an expert
Case Study
From billboards to business outcomes: JCDecaux’s data-driven out-of-home (OOH) planning

As we step into 2026, advertising growth is continuing – but so is pressure to show impact. Recent forecasts from the Advertising Association and WARC suggest UK ad spend will surpass £49 billion, with brands maintaining investment while placing greater emphasis on accountability and effectiveness.

As pressure grows, out-of-home advertising is evolving beyond visibility alone. By combining real-world spend behaviour with location intelligence, media owners like JCDecaux are turning exposure into evidence, and giving advertisers greater confidence in how OOH drives business outcomes.

See full story >
Case Study
Supporting prevention strategy with Mosaic segmentation for Derbyshire Fire & Rescue Service

Derbyshire Fire & Rescue Service (DFRS) partnered with us to strengthen its prevention strategy using Mosaic UK household insights segmentation.

By building a Risk Stratification Index (RSI) that combines household-level insight, lifestyle indicators and local incident data, DFRS can prioritise fire safety visits across 500,000+ homes. This data-led approach has supported more targeted, evidence-based prevention planning for over five years, helping the service focus resources where they can have the greatest impact.

See full story >
Case Study
How HelloFresh developed a personalised strategy to optimise their acquisition

HelloFresh had already established direct mail as their best-performing channel. But they wanted to go further – beyond generic messaging – to create truly personalised content that resonated with individual households.

By combining customer data with Experian’s accurate household level insights, HelloFresh has proven that personalisation isn’t just a buzzword – it’s a performance driver.

See full story >
Case Study
Experian Address Validation saves time, improves data accuracy and enhances ZSL member experience

ZSL faced delays in membership sign-up and lost renewals due to inaccurate contact data. Experian embedded Address Validation into ZSL’s Tessitura system, ensuring accurate, validated data for seamless member experiences. 

See full story >
Case Study
How Nesta built a segmentation framework to identify and engage future heat pump adopters

To meet the UK’s climate goals, around 3 million homes must switch to low-carbon heating by 2030 – a twelvefold increase from current adoption rates.

Nesta, the UK’s innovation agency for social good, is driving this shift by helping energy, tech, and finance sectors better engage future adopters. But to do that effectively, Nesta need to pinpoint who’s ready to adopt and what’s holding others back.

See full story >
Case Study
Data migration is rarely straightforward, but partnering with Experian is.

L&Q, one of the UK’s largest housing associations, focuses on developing affordable homes, managing properties and supporting communities. To handle the extensive data generated from this, L&Q relied on Experian’s services.

By combining migration with data quality efforts, L&Q have experienced a seamless migration and established a strong foundation for future growth.

See full story >