Hear from Toby Addison, Jameisha Prescod, and Nina Tame
They talk about their lived experience of dealing with companies, the day to day challenges they face, and how a service like Support Hub can make a tangible difference to their everyday lives.
Accessing everyday services is something many of us take for granted yet more than three quarters of disabled people have delayed contacting an essential service provider to share their support needs, meaning they could be missing out on much-needed support and information.
Experian Support Hub empowers disabled people and those with access needs to share their requirements with lots of organisations in one simple process, helping them get the support they need so they get on with their life.
In this film, we hear from three people about their lived experiences of dealing with companies, the challenges they face, and how the service will make a tangible difference to their everyday lives.
You can view fully accessible versions of the film, including audio visual description and British Sign Language (BSL), by visiting our YouTube channel.
How can your business get involved?
Support Hub is about solving a problem for disabled consumers. And solving that problem needs collaboration as an industry. The more organisations that sign up for this unique tool, the more useful it is.
Collaborate with leading organisations across different sectors to help define how consumers should be supported and learn from your peers.
Discover Support Hub
Find out more about how Support Hub can help you and your customers.
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Nina: There’s no shame in having access needs. It’s just we all need to move around the world in different ways and we all need that different support.
Toby: I am a blind footballer. I’m also a blind man who makes content online about living a blind life.
Sound recordist: I’m a sound recordist. I’m here to make sure everyone can actually hear what people are talking about.
Jameisha: I’m an artist filmmaker and content creator as well. I struggle with brain fog and my fatigue with my lupus.
Joanna: Hi, my name is Joanna and I’m the makeup artist.
Nina: I am a mum of four children. I’m a disability advocate, content creator and writer. People sort of think you’re either really inspiring or you’re something to feel sorry for and it’s like everybody’s lives have challenges, but if I ever do put like a tracksuit on I do kind of feel like ‘oh my God, do people think I’m a Paralympian now when I’m out and about, so I do quite enjoy that.
Toby: I’ve accepted my disability and I am just an average lad. There’s nothing special about me. There’s nothing wrong with me.
Jamiesha: Having to communicate different access needs to loads of different providers is quite humiliating. I think for me Support Hub takes the pressure off asking for help multiple times.
Toby: I’m moving house. Obviously there’s a lot of essential services that need to be changed. I keep receiving things like letters in the post. I’m blind. I cannot read a letter. It’s just taking up so much time. Support Hub means that I don’t have to hop from phone call to phone call explaining the same needs over and over again.
Nina: Everybody has access needs. It’s just the majority of people get their access needs met.
Toby: All I need is the right tools and I can access anything. Any problem can be solved.
7.4 million people have failed to contact one or more service providers, with the vulnerable most affected.* Experian Support Hub lets you share your support needs with lots of organisations in one simple process, so you can get the support you need and get on with your life. To find out more or sign up visit: experian.co.uk/supporthub
*FCA FInancial Lives 2022 Survey