Hear from Toby Addison, Jameisha Prescod, and Nina Tame
They talk about their lived experience of dealing with companies, the day to day challenges they face, and how a service like Support Hub can make a tangible difference to their everyday lives.
Accessing everyday services is something many of us take for granted yet more than three quarters of disabled people have delayed contacting an essential service provider to share their support needs, meaning they could be missing out on much-needed support and information.
Experian Support Hub empowers disabled people and those with access needs to share their requirements with lots of organisations in one simple process, helping them get the support they need so they get on with their life.
In this film, we hear from three people about their lived experiences of dealing with companies, the challenges they face, and how the service will make a tangible difference to their everyday lives.
You can view fully accessible versions of the film, including audio visual description and British Sign Language (BSL), by visiting our YouTube channel.
How can your business get involved?
Support Hub is about solving a problem for disabled consumers. And solving that problem needs collaboration as an industry. The more organisations that sign up for this unique tool, the more useful it is.
Collaborate with leading organisations across different sectors to help define how consumers should be supported and learn from your peers.
Discover Support Hub
Find out more about how Support Hub can help you and your customers.
Get involved nowFurther reading
Why should energy and water utilities companies share data with Credit Reference Agencies?
For decades, it has been standard practice for businesses to share information with CRAs to support responsible lending. But not all utilities providers do.
How can a stammer affect the management of a person’s daily life?
There are barriers created by standard business practices for customers and services users who stammer. Ways of working have rarely been designed with stammering in mind.
Gaming compliance
The repercussions of weak regulatory compliance and anti-money laundering (AML) can be severe for gaming operators.
Google’s cookie turnaround
In this blog we discuss the decision for Google to reverse its plan to deprecate the third-party cookies in Chrome and what it also means for businesses.
Fraud Risk Management: Your Complete Guide
Businesses of all sizes now have a fraud risk problem, and many don’t realise. Better understand your risk of fraud to help protect your business.
What gaming operators need to know about basic financial vulnerability checks
The GC has announced that basic financial vulnerability checks need to be implemented by 30th August. Find out what that means for your business.
Has anyone solved the commercial lending financed emissions data problem?
Most banks in the UK are now expected to include TCFD (Task Force on Climate-Related Financial Disclosures) in their annual reporting. Read more.
Assessing consumer resilience in the face of rising mortgage and contracted payments
Our data shows that average increases in household income are outpacing rising living costs, but – as always – some consumers are benefitting more than others.
Find out how Support Hub is helping our clients
Over three years, we have worked with disability and accessibility experts, charities, and our founding partners to ensure Support Hub can improve access to essential services.
Nina: There’s no shame in having access needs. It’s just we all need to move around the world in different ways and we all need that different support.
Toby: I am a blind footballer. I’m also a blind man who makes content online about living a blind life.
Sound recordist: I’m a sound recordist. I’m here to make sure everyone can actually hear what people are talking about.
Jameisha: I’m an artist filmmaker and content creator as well. I struggle with brain fog and my fatigue with my lupus.
Joanna: Hi, my name is Joanna and I’m the makeup artist.
Nina: I am a mum of four children. I’m a disability advocate, content creator and writer. People sort of think you’re either really inspiring or you’re something to feel sorry for and it’s like everybody’s lives have challenges, but if I ever do put like a tracksuit on I do kind of feel like ‘oh my God, do people think I’m a Paralympian now when I’m out and about, so I do quite enjoy that.
Toby: I’ve accepted my disability and I am just an average lad. There’s nothing special about me. There’s nothing wrong with me.
Jamiesha: Having to communicate different access needs to loads of different providers is quite humiliating. I think for me Support Hub takes the pressure off asking for help multiple times.
Toby: I’m moving house. Obviously there’s a lot of essential services that need to be changed. I keep receiving things like letters in the post. I’m blind. I cannot read a letter. It’s just taking up so much time. Support Hub means that I don’t have to hop from phone call to phone call explaining the same needs over and over again.
Nina: Everybody has access needs. It’s just the majority of people get their access needs met.
Toby: All I need is the right tools and I can access anything. Any problem can be solved.
7.4 million people have failed to contact one or more service providers, with the vulnerable most affected.* Experian Support Hub lets you share your support needs with lots of organisations in one simple process, so you can get the support you need and get on with your life. To find out more or sign up visit: experian.co.uk/supporthub
*FCA FInancial Lives 2022 Survey