Payments and Collections

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Plug into our new payments pages...

They've been overhauled and they’re sharp, snappy and packed full of useful information on how you can serve your customers better, while safeguarding them from f...

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Positive changes to the debt collection process for De...

Debt Collection Agencies (DCAs) are dealing with customers at what can be a difficult time as they struggle with managing their finances. However a positive customer experience is possible along with the right outcome. Here are a few areas we can help...

Read More Positive changes to the debt collection process for Debt Collection Agencies
Account Number Portability – The Next Logical St...

In September 2013 the UK Payments Council launched the Current Account Switching Service, this means that people can switch their current account to a new participating bank and have their new account, along with their existing payments up and running within seven...

Read More Account Number Portability – The Next Logical Step?
Data Breach Response: Are UK Businesses Ready for Anyt...

Nearly one in five businesses (17%) have been hit by at least one data breach within the past two years – leaving millions of consumers exposed to the risk of fraud and ID t...

Read More Data Breach Response: Are UK Businesses Ready for Anything?
What is a BIC?...

Most people wonder what a BIC is when they are asked to provide one when making a payment, usually a cross-border payment. However, when you dig a little deeper, the answer to the question: What is a BIC? becomes rather more...

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Ready for the cashless society? Three things e-commerc...

It’s predicted that we’ll be reaching a UK payments milestone on or about March 8th this year when our use of cash will be overtaken by cashless payment metho...

Read More Ready for the cashless society? Three things e-commerce should consider…
Direct Debit Guarantee – Where does the responsibility...

The Direct Debit Guarantee ensures that consumers can reclaim funds they have paid via the Direct Debit Scheme. Refunds happen when errors have been made either by the service user, for example their electricity supplier, or by the bank...

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One in three UK adults expect smartphone payments to o...

But current fear of fraud is preventing more widespread use of smartphones for payments in today’s e...

Read More One in three UK adults expect smartphone payments to outpace credit and debit cards by 2020
Three things to consider as we go cashless...

It is predicted1 that we’ll be reaching a UK payments milestone on or about March 8th this year when our use of cash will be overtaken by cashless payment m...

Read More Three things to consider as we go cashless