Payments and Collections

What’s in a wristband – Will wearables prevent heart attacks…

Experian blogger Jessica Neale, outlines the imminent impact wearable devices are likely to have on consumer...

Blog - May 2015
SEPA UK, the deadlines are approaching – what does this…

For the majority of the Eurozone, domestic SEPA (Single Euro Payments Area) became a reality by August 2014. For those Euro bank accounts not held in the Eurozone, SEPA deadlines are due to be...

Blog - May 2015
What’s in a password? The good, the bad and the…

Research suggests that around half of all users’ passwords follow only 13 basic structures - making them easier to decipher by...

Blog - May 2015
Treating customers fairly through the collections process

It has always been important to treat customers fairly, but never before has there been such a regulatory focus on customer centricity across all aspects of business. Here are four steps to reviewing...

Blog - Apr 2015
Plug into our new payments pages

They've been overhauled and they’re sharp, snappy and packed full of useful information on how you can serve your customers better, while safeguarding them from...

Blog - Apr 2015
Positive changes to the debt collection process for Debt Collection…

Debt Collection Agencies (DCAs) are dealing with customers at what can be a difficult time as they struggle with managing their finances. However a positive customer experience is possible along with...

Blog - Apr 2015
Account Number Portability – The Next Logical Step?

In September 2013 the UK Payments Council launched the Current Account Switching Service, this means that people can switch their current account to a new participating bank and have their new...

Blog - Apr 2015
Data Breach Response: Are UK Businesses Ready for Anything?

Nearly one in five businesses (17%) have been hit by at least one data breach within the past two years – leaving millions of consumers exposed to the risk of fraud and ID...

Blog - Mar 2015
What is a BIC?

Most people wonder what a BIC is when they are asked to provide one when making a payment, usually a cross-border payment. However, when you dig a little deeper, the answer to the question: What is a...

Blog - Mar 2015
Ready for the cashless society? Three things e-commerce should consider…

It’s predicted that we’ll be reaching a UK payments milestone on or about March 8th this year when our use of cash will be overtaken by cashless payment...

Blog - Mar 2015
Direct Debit Guarantee – Where does the responsibility lie?

The Direct Debit Guarantee ensures that consumers can reclaim funds they have paid via the Direct Debit Scheme. Refunds happen when errors have been made either by the service user, for example their...

Blog - Feb 2015
One in three UK adults expect smartphone payments to outpace…

But current fear of fraud is preventing more widespread use of smartphones for payments in today’s...

Blog - Feb 2015