Payments and Collections

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What are the five types of Card Not Present Transactio...

Often when people think of Card Not Present transactions the focus is on the debit or credit card being in a different physical location from the merchant. This is not the full story, in a card transaction all three entities need to be considered; the cardholder, the card and...

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SEPA UK – why multi-level validation of bank account d...

With SEPA coming to the UK for Euro payments we take a look at why it is necessary to validate information at both the IBAN (International Bank Account Number) and BBAN (Basic Bank Account Number)...

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What is a BIC used for?...

In a previous blog we answered the question ‘what is a BIC’ (Business/Bank Identifier Code) but we didn’t delve into the detail about what a BIC is used for. As we saw in the last blog, a BIC is used to identify a specific business, most commonly a bank,...

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Current account switchers top two million within two y...

More than two million bank customers have opted to use the seven-day account switching service within the first two years of the service's...

Read More Current account switchers top two million within two years of seven-day service launch
Treating your customers fairly, don’t let them fall in...

Regulatory bodies are focusing increasingly on treating customers fairly which has resulted in a deepened scrutiny on businesses across a variety of sectors. One of the main challenges organisations face is that they need to determine if a product is suitable based on initial and ongoing assessment of individual...

Read More Treating your customers fairly, don’t let them fall into a debt trap!
How to choose the right contact strategy when there ar...

Customers are individuals, with specific behaviours and preferences which dictate how, and when, they want to be communicated with. However, with potentially many millions of customers (or prospects) with whom to communicate, many different channels available, a multitude of messages and products, as well as limits on the volumes and...

Read More How to choose the right contact strategy when there are more possibilities than there are stars in the universe
What does Straight-Through-Processing mean to you?...

In the payments industry, efficiency is typically measured by assessing the level of Straight-Through-Processing, or STP.  That is, the percentage of transactions that are passed straight through the system from start to finish without manual...

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Collections prevention is better than cure...

An effective collections prevention strategy helps to identify those at risk of defaulting before the worst happens, so you can take measures to help them meet their...

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M-commerce and the fraud challenge...

Mobile represents a huge opportunity for retailers as more and more people use multiple, mobile devices to make purchases on the go. Purchases on mobile devices has increased by 10 per cent in the last year alone – a trend that is set to continue as further people switch...

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