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Know your customer or lose your customer...

Empowered consumers will ultimately decide which lenders have earned their trust, so it’s vital businesses understand their customers' needs to cement long-lasting r...

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Is growth on the horizon?...

Revised forecasts for GDP indicates that growth - albeit gradual - may well be on the horizon....

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Improving conditions allow mortgage approvals...

The economic environment is beginning to show some signs of revival despite underlying fragility - reflected by improving conditions for mortgage...

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The real view of a customer journey...

Banking is integral to your customers' lives, and how you choose to engage with them is an integral part of the relationship’s l...

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Reducing Home Move churn and outstanding debt in utili...

In the utilities sector, it is estimated that around £1.5 billion of debt is created during the home move process....

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12th August 2013: Forward Guidance...

Sadia Sheikh assesses the implications of the Bank of England’s forward guidance on monetary policy on interest rate movements and gauges the market reaction to the s...

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Credit today and the new ‘normal’...

In a challenging environment, the credit industry is being forced to continually evolve and cope with the trading conditions. Although volumes of new lending are more stable, the credit industry faces a complex risk environment must evolve to cope with new ‘normal’ trading con...

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5th August 2013: Regional Round-Up...

Sadia Sheikh summarises the key regional surveys this month to form a view of short-term regional...

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29th July 2013: UK Consumer Spending Review...

Sunita Bali assess the UK consumer outlook from the perspective of the Comprehensive Spending...

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