At Your Service
At Experian we aim to satisfy the needs of our customers as effectively as possible, but we do realise that sometimes things may not go as well as we would like them to. When this happens we would like to put them right as soon as possible.

Our Aims
Experian's aim is to resolve any queries or difficulties effectively, to your satisfaction and within an agreed timescale. In order to do this we welcome your complaints and suggestions to help us identify improvements in our products, processes and services.

Our Complaints Procedures
Our complaints procedures cover all aspects of our services including:

• Our Data and Products
• Our Account Opening Process
• Our Service to You

What should you do if you have a problem or experience difficulty
We have two primary methods of contact for your speed and convenience:

1. Online

• Connect to the Provide Feedback page on our Online Customer Service site
• Enter your email address and your complaint or suggestion
• Click 'submit feedback'

2. Telephone

Telephone a customer service executive on 0844 4818888. A member of our customer service contact team will do all they can to resolve your complaint. Alternatively, or if either option above does not satisfy your concern, please write, fax or email:
Service and Support Manager
Riverleen House
Electric Avenue
Nottingham
NG80 1RH

Fax No 0115 9922838
service.manager@uk.experian.com

Thank you for assisting us in improving our products, processes and services. Your comments and feedback are important to us.