Frequently Asked Questions
What is included in the Experian Ltd company report?
A full report includes:
- Business identification
- Corporate structure
- Credit rating
- Risk score (commercial Delphi)
Public record information
- Detailed payment information
- Directors information
- CAIS information (Credit account information Sharing).
This product also comes with a 30 day consultation period with our Experts who can talk you through all the details contained within your Own Company Report (OCR). This report contains all the information that the banks and financial institutions may review as part of their decision process. For example, payment data (including bill payments) will appear on this report, which may affect your credit score. Credit scores are the most predicative in the market therefore it is important to monitor your business.
Why was I turned down for credit?
Experian do not accept or decline credit. The organisation you applied to made this decision and different lenders base their decision on different factors.
We are not told why you have been refused so you would have to ask the lender/company concerned. It may be that the information on your credit report was taken into consideration, but lenders do take other information into account, such as the information you provide on your application form.
Credit industry guidelines encourage lenders to give clear explanations about their decisions to refuse credit and they should explain whether the decision resulted from information held on your credit report, as a result of credit scoring, or because of something else.
If you are declined credit based on information contained in your credit report, we may be able to help. Please call us on 0844 481 8888, Monday to Friday 8am – 6pm.
Will the report tell me why I was refused an account?
The Experian report will not give you the reason as to why you were declined an account, as this is down to the criteria of the company you made the application to. However the Experian report will highlight any issues which may have been taken in consideration when making this decision.
The Experian Ltd company report offers a 30 day consultation period where we can discuss ways in which you may be able to improve your report, to better your chances of being accepted in the future.
If you are declined credit based on information contained in your credit report, we may be able to help you. Please call us on 0844 481 8888, Monday to Friday 8am – 6pm.
I am a new company, why have I been turned down for a credit account?
As you are a new company, Experian will have very little information in which to assess a credit rating. This alone may be the reason your application was not successful.
However once you have been trading for six month or more, you can take advantage of the credit review service which Experian offers. This service will review positive management accounts, trade references and business plans. This can be useful during the interim period of starting up your company, and filing your first set of accounts (click here to find out more).
Why should I pay for information relating to my own company?
The integrity of Experian data is highly regarded within the credit industry for its accuracy and reliability. Our experts work hard to gather information from a variety of sources, including Companies House, to ensure we offer the best possible service to you to help you understand your own company report which includes your Experian Delphi risk score. The information we gather is updated regularly so we can remain informed regarding any changes in the industry and/or your company.
The cost of the report also includes a 30 day consultation service which you can take advantage of and speak with our team who will discuss the contents of your report in detail and provide guidance about ways in which you may improve it, if needed. This service has already benefited many customers and allows you to review your Company’s credit file alongside our experts without leaving a footprint on your credit file. This can affect your company’s credit score.