Customer Management
We have helped the following clients to increase customer value:
asb law
asb law wanted to better understand its clients needs, and turned to Experian to help create a client-centric CRM system that would enable it to translate client data into a powerful corporate asset.
Download full asb law case study (PDF) »
Co-operative Financial Services
Co-operative Financial Services receive a 360-degree view of customer borrowing trends and highlights any changes in a customer’s borrowing status.
Download full Co-operative Financial Services case study (PDF) »
Coventry Building Society
The Coventry’s use of Delphi for Customer Management has helped it drive in-depth risk analysis of existing customers.
Download full Coventry Building Society case study (PDF) »
East Kilbride Shopping Centre
East Kilbride Shopping Centre appointed Experian to undertake a series of customer postcode capturing excercises at significant footfall locations.
Download full East Kilbride Shopping Centre case study (PDF) »
Ekornes
Experian provided Ekornes with the unique ability to approach both mature and newer markets with a consistent strategy for global expansion, increased sales and growing market share.
Download full Ekornes case study (PDF) »
Greater Manchester Newspapers
Greater Manchester Newspapers found that MicromarketerG3 offered the best solution in terms of a complete mapping and data analysis system.
Download full Greater Manchester Newspapers case study (PDF) »
Hitachi
Experian helps Hitachi Capital to improve its customer management business processes.
Download full Hitachi case study (PDF) »
HMV
HMV.co.uk approached CheetahMail’s consultancy team to review its e-mail marketing in order to identify new opportunities for revenue growth.
Download full HMV case study (PDF) »
Home Retail Group
Home Retail Group effectively manage customers with a partnership approach at a time of major business change.
Download the Home Retail Group case study (PDF) »
North East Lincolnshire Council
Experian’s Residency Checker helps North East Lincolnshire Council increase revenue by £241,000.
Download full North East Lincolnshire Council case study (PDF) »
permanent tsb
permanent tsb chose Probe SM for Retail Banking to deliver capability to the bank far beyond Basel II compliance — the solution was also cost effective compared to other vendor offerings.
Download full permanent tsb case study (PDF) »
Post Office
The Post Office® approached Experian to build a bespoke classification of its customers to get a better understanding of the value of each customer and the potential demand for new and existing services.
Download full Post Office case study (PDF) »
PRUPIM
Experian helped PRUPIM to quantify the potential risk relationship associated with each of their varied and geographically diverse portfolio of shopping centres.
Download full PRUPIM case study (PDF) »
Sense Scotland
Using Experian’s Mosaic Scotland classification has allowed Sense Scotland to lever significant additional value from its current recruitment and open up new income streams.
Download full Sense Scotland case study (PDF) »
The City of Edinburgh Council
The City of Edinburgh Council utilised Experian’s Residency Checker solution to improve its eligibility checks on single person discount claims.
