Manage your customer debt

Collect more quickly, fairly and efficiently

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How we can help

Enfield Council saves over £1m

“Like all local authorities, our council is under increasing pressure to reduce costs and increase efficiencies, while maintaining high standards of customer serviceread more...

Geoff Waterton, Head of Collection Finance, Resources and Customer Services at Enfield Council

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Maximise your collections strategy

We help local authorities and housing providers manage their debt portfolios to increase their collections, while treating customers fairly and appropriately.

Through our data and insight, you will gain the ability to quickly establish those who can't pay from those who won't pay, and have the operational efficiencies and strategies in place to focus resources appropriately. We can help you dramatically reduce the cost of in-year and aged debt.


Reduce tenant arrears and council tax debt

Quickly prioritise current tenant arrears and trace past customers.

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Reduce in-year and aged debt

Improve Council Tax and rent arrears recovery at any point of the annual revenue cycle.

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Improve contact rates

Tracing ‘lost’ tenants and understanding behaviours to tailor your communications will initiate the best response to maximise collections.

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The Rental Exchange

Rental exchange

A secure and compliant way to include a tenant’s payment history in their credit file.

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