A single classification for all marketing channels

Mosaic is Experian's powerful cross-channel consumer classification designed to help you understand the demographics, lifestyles, preferences and behaviours of the UK adult population in extraordinary detail.

Mosaic has evolved to help you understand and communicate with consumers in a way that matches their world. In the new cross-channel reality, Mosaic enables you to accurately and consistently engage with consumers wherever they are, offering endless possibilities.

Mosaic is Experian’s most comprehensive cross-channel classification system to date. Built for today’s hyper-connected world, it helps you understand consumers in extraordinary detail. By providing rich, accurate data and a robust methodology, Mosaic gives you the means to start treating people as individuals, and communicate with the UK population more effectively than ever before.


  • Accurately engage customers and prospects with consistent messages across all channels
  • Reach the right target audience with the right message at the right time
  • Personalise your customer communications to enhance their experience and drive retention
  • Find optimum locations for new stores by understanding catchment profiles

Mosaic reflects the immense changes that have reshaped customer expectations of service quality. Interpretive consumer insights can be integrated into your marketing tools, enabling you to engage with your customers to great effect at every point of contact:

Mosaic is dynamic – it gives you a stable base from which to understand different types of consumer, through a segmentation that keeps pace with changing consumer trends.

Mosaic is actionable – you can deliver relevant content to the right people across the channel mix. From automated emails to targeted online advertising, you can integrate Mosaic into your current marketing tools to maximise the value of your customer insight.

Mosaic is relevant – you can combine your own customer insight with Mosaic and create customised consumer segments specific to you.

Being much more than a socio-demographic segmentation system, Mosaic is even more relevant today than when it was first created 30 years ago, giving you a clear picture of who consumers are, where they are and what they want.

Mosaic gives you a classification framework that operates across all channels and that stays consistent, regardless of the media you are using. Profiles that are created are the same whichever channels your customer uses, being identifiable at an individual consumer level.


  • Understand and target consumers consistently across all channels – and allocate your online and offline media spend to best effect
  • Get more from your marketing by bringing all your activity together under one classification system
  • Improve the customer experience to secure a competitive advantage

Mosaic’s single and consistent classification system works as a 'common currency' across all channels, underpinning the whole of your marketing activity. Backed by relevant and up-to-date data, you can plan and measure your campaigns to target audiences consistently across all the different channels at your disposal:

Direct mail and telemarketing:
49.7m names, addresses and telephone numbers, with 42.3m available for prospecting.

Email and mobile:
34m email addresses and 20m mobile numbers linked to Mosaic insight.

Digital advertising:
Reach consumers consistently through targeted online banner ads.

TV advertising:
Deliver targeted ads via digital TV set-top and on-demand boxes.

Building on a 30 year track record of identifying changes in the structure of UK society, Mosaic synthesizes over 850 million pieces of information to create an easy to understand segmentation that allocates 49 million individuals and 26 million households into one of 15 Groups and 66 detailed Types.

Our Mosaic team, which has 100+ years of combined experience in developing and delivering regional and global segmentations, use more than 450 data variables from a combination of Experian proprietary, public and trusted third party sources - including research findings and behavioural data - to build a pin-sharp picture of the latest UK consumer and social trends.


  • Use the same segmentation types for both individual households and postcodes
  • Use a single classification to talk to the right person wherever they are and through whichever channel they are using

Contact the team

0845 234 0391

Outside the UK? Call +44 115 901 6019  

9am - 5pm Monday - Friday

  • Contact the team
  • © 2017 Experian. All rights reserved