Vodafone Case Study
Vodafone integrates web, email and mobile to enhance prospective customers’ online shopping experience
Three decades ago Vodafone launched the UK's first mobile phone network, sleadily becoming one of the largest global mobile operators.
– Charlotte Crideford, Marketing Manager - Mobile and Mulitchannel Innovation, Vodafone.
With the increase of mobile use and Voafone being a leading UK mobile operator, they needed to develop a fully functioning mobile optimised experience whilst also measuring their mobile marketing impact.
One of the key challenges was collaborating the use of mobile and desktop devices, using cookies. These are used to remind customers they have items in their basket, however when switching between devices these cookies were not transferred, meaning customers lost out on their previous choices and Vodafone was losing revenue.
Vodafone asked Experian Marketing Services to deliver an integration of web, email and mobile platforms. To achieve this difficult task, Experian built the baslet process up again from scratch, looking at a cookie-free, mobile-optimised version.
Having developed a Deep-Linking process and using Experian's Cheetahmail platform, they managed to link the data so that customer's baskets looked exactly as they had left it, regardless of device.