Vodafone Case Study

Vodafone integrates web, email and mobile to enhance prospective customers’ online shopping experience

Three decades ago Vodafone launched the UK's first mobile phone network, sleadily becoming one of the largest global mobile operators.

"It may sound simple, but the use of cookies to link web and email is fundamental. By throwing mobile into the mix, we were asking for a truly multi-channel approach but we were confident it could be achieved with the right team involved."

Charlotte Crideford, Marketing Manager - Mobile and Mulitchannel Innovation, Vodafone.

Challenge

With the increase of mobile use and Voafone being a leading UK mobile operator, they needed to develop a fully functioning mobile optimised experience whilst also measuring their mobile marketing impact.

One of the key challenges was collaborating the use of mobile and desktop devices, using cookies. These are used to remind customers they have items in their basket, however when switching between devices these cookies were not transferred, meaning customers lost out on their previous choices and Vodafone was losing revenue.

Solution

Vodafone asked Experian Marketing Services to deliver an integration of web, email and mobile platforms. To achieve this difficult task, Experian built the baslet process up again from scratch, looking at a cookie-free, mobile-optimised version.

Having developed a Deep-Linking process and using Experian's Cheetahmail platform, they managed to link the data so that customer's baskets looked exactly as they had left it, regardless of device.

Vodafone case studyDownload the full case study to discover more, including the results.


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