Get your FREE Experian credit report and score!*
- Free Experian credit report*
- Free Experian Credit Score*
- Free email and text alerts
- Identity Fraud Expenses Insurance**
- Dedicated UK based call centre
Checking your Experian credit report will not lower your score!
If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.
Please log in to your account and go to the contact us page to contact the member support team.
* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.
** As part of your CreditExpert membership, we provide Identity Fraud Expenses Insurance.
Explore our Help Centre
Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.
Find out how to protect yourself from identity fraud and what to do if you're a victim.
Can I access sick mother’s credit report?
My mother was suddenly admitted to hospital having been diagnosed with a terminal illness. Unfortunately, she has also suddenly become mentally incapacitated and I am in the process of looking into gaining access to her financial affairs. Ultimately, when she passes away I am also the executor for her will. However, I do need to know with whom she currently has financial dealings and if any bills need actioning in the meantime, so I was wondering if I am able, as her daughter, to see her credit report. Any advice gladly received. Thanks.
I’m really sorry to hear about your mother’s condition and I hope we can help you tidy up any outstanding financial matters. Getting a copy of your mother’s credit report can be very useful, of course, as it will list any outstanding credit agreements in her name, helping you identify any accounts that need sorting out. To send you a copy of your mother’s report, however, you will first need to obtain a ‘property and affairs lasting power of attorney’. From what you say I suspect you’re already on the way to doing this, so once it comes through please send us a copy along with a completed credit report application form and we’ll do the rest. The report will include contact details for any organisations listed on it, to help you deal with any outstanding accounts. If you have any problems doing this our Customer Support Centre will be on hand to offer support. You might also like to raise an enquiry with our Unclaimed Assets Register to see whether your mother has lost touch with any assets such as pensions and life policies. There is a one-off fee of £25 for this service.