How I can cancel my Experian CreditExpert free trial?

Dear Michelle,

The easiest way to close your CreditExpert membership is online, while you are logged in to your account.  Simply head to Your Account, select Your Membership followed by Stop My CreditExpert Membership.  If you prefer, you can also close your membership by contacting us by email, phone or post.  You will need to do this if you are currently using an alerts-only service or wish to close an account reactivated in the last two weeks.

If you are contacting us by email, phone or post, to help us find your membership details please make sure you provide as much of the information listed below as possible:

• Your customer reference number (this can be found when you're logged into your membership and on any letter or email you've received from us).
• Your full name
• Your address
• The email address you signed up with

Email us at (please email from the account that you signed up with)

Phone us: 0800 561 0083 or 0344 481 0800. Lines are open Monday to Friday 8am to 7pm or Saturday 8am to 4pm.  We are closed on Sundays.
Write to us: CreditExpert, PO Box 7710, Nottingham, NG80 7WE.

(August 2012, updated January 2017)


  • Experian Credit Report
  • Experian Credit Score
  • Email and text alerts
  • Dedicated UK based call centre


* Monthly fee of £14.99 applies after trial, new customers only. You may cancel your trial during the 30-day trial period without charge.

If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.

Please log in to your account and go to the contact us page to contact the member support team.

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