How I can cancel my Experian CreditExpert free trial?

Dear James,

Can you tell me how to cancel my free trial with Experian?

Michelle, Barnsley

Dear Michelle,

The easiest way to close your CreditExpert membership is online, while you are logged in to your account, by following these simple steps:

1. Select ‘Your Account’
2. Select ‘Your Membership’
3. Select ‘Stop My CreditExpert Membership’

If you prefer, you can also close your membership by contacting us by email, phone or post and providing your customer reference number, full name, current address and the email address you signed up with.  You will need to do this if you are currently using an alerts-only service or wish to close an account reactivated in the last two weeks.  (August 2012, updated February 2017)


  • Experian Credit Report
  • Experian Credit Score
  • Email and text alerts
  • Dedicated UK based call centre


* Monthly fee of £14.99 applies after trial, new customers only. You may cancel your trial during the 30-day trial period without charge.

If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.

Please log in to your account and go to the contact us page to contact the member support team.

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