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- Free Experian credit report*
- Free Experian Credit Score*
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- Identity Fraud Expenses Insurance**
- Dedicated UK based call centre
Checking your Experian credit report will not lower your score!
If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.
Please log in to your account and go to the contact us page to contact the member support team.
* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.
** As part of your CreditExpert membership, we provide Identity Fraud Expenses Insurance.
Explore our Help Centre
Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.
Find out how to protect yourself from identity fraud and what to do if you're a victim.
Is it legal for you to hold my personal financial information?
Can you please tell me where do you collect my financial information from? From the banks? Is this legal, is this not personal information? Also if I do not vote but have banking facilities can you still give me a credit report?
We collect information from a variety of sources, including publicly available records (such as court judgments and electoral roll information) and information from banks and other lenders (such as loans and credit cards). The latter information is stored with us and accessed by other lenders with your agreement, which lenders obtain each time you apply for credit. To provide this data-sharing service we are licensed by the Office of Fair Trading to run a credit reference agency and also registered with the Information Commissioner’s Office to process personal information. As custodians of large amounts of personal data we have a responsibility to look after it very carefully, something that we take very seriously indeed. So we act as gatekeepers, controlling who can see the data, promoting data quality and helping the public see and, importantly, understand their credit reports. We can run a credit report on anyone – with their permission of course – even if there’s no data registered at all. A copy of your credit report will show you exactly what data we do hold on you. If you can register to vote it’s certainly advantageous as far as credit checking is concerned. Our electoral roll guide explains more.