Get your FREE Experian credit report and score!*
- Free Experian credit report*
- Free Experian Credit Score*
- Free email and text alerts
- Identity Fraud Expenses Insurance**
- Dedicated UK based call centre
Checking your Experian credit report will not lower your score!
If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.
Please log in to your account and go to the contact us page to contact the member support team.
* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.
** As part of your CreditExpert membership, we provide Identity Fraud Expenses Insurance.
Explore our Help Centre
Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.
Find out how to protect yourself from identity fraud and what to do if you're a victim.
Has Experian linked me to unrelated debtors?
I have been receiving correspondence for a lady with the same name and date of birth as me. These are for bad debts and she and her husband have been mis-traced as living at my address. On asking how this has happened, the name Experian has come into the conversation as a credit reference where this may have happened. Can you help?
Sorry to hear about what sounds like a case of mistaken identity. I know this can be a cause for concern. Lenders and collectors are allowed to use credit reference information to help them find customers they’ve lost touch with who owe them money. Experian and the other agencies provide tracing services to help with this. What these do is suggest possible new addresses for the customer which the lender or collector then needs to take steps to verify – certainly before commencing any recovery action. But it only takes one organisation to make a mistake and wrongly link their customer to someone else with similar details for other lenders looking for the same customer to see this and follow the same trail. Fortunately, this is an issue we can rectify. Start by getting hold of your credit report – you can do this for free if you take advantage of the CreditExpert 30-day free trial – and then write to or email us with details. We’ll then liaise with any lenders involved to remove the other person’s details from your address, if necessary. We may also be able to take steps to stop you being bothered about this person’s debts in the future.