What can we help you with?

Cancel CreditExpert membership

To quickly and easily cancel your CreditExpert membership online follow these steps:

Cancel CreditMatcher membership

To cancel your free CreditMatcher membership you will need to email creditmatcher@experian.co.uk with the following information.

  • Your customer reference number
  • Your full name
  • Your address
  • The email you signed up with

For security purposes, please ensure you contact us from the email address registered on your CreditMatcher account.

Cancel ProtectMyID membership

To cancel your ProtectMyID membership you will need to email customerhelp@protectmyid.co.uk.

Something wrong on your credit report?

We try to ensure that the information in your credit report is always accurate and up to date.

If you've spotted an error there could be a number of reasons for this:

Things don't update overnight. Data received from lenders and other sources can take 4-6 weeks to show on your report so you should allow enough time for these to show.

If you have recently moved house it can take a while for things to catch up but if your address on file is incorrect please get in touch.

Electoral register updates. Because of the way that local authorities deal with registrations, the length of time for us to receive voters roll updates varies a lot. If you are concerned that your registration hasn’t been processed you should contact your local authority first. If they confirm that they have submitted your details to us, get in touch with us.

If you have concerns that something else is wrong on your report, please get in touch.

Forgotten your login details?

If you have forgotten your username, go to the login page, click "Forgotten your username" and follow the simple instructions.

If you have forgotten your password, go to the login page, click "Forgotten your password" and follow the simple instructions.

An email will be sent to the email address with which you registered. The email will contain a security code which you will need to enter when requested.

Forgotten your memorable word?

If you have forgotten your memorable word, login with your username and password as normal. When you reach the memorable word page click on the "Forgotten your memorable word" link and follow the simple instructions. You can then go on to choose a new memorable word.

Forgotten all of your login details?

If you have forgotten all of your login details to CreditExpert (full score and report) you will need to email us on help@creditexpert.co.uk or call us on 0344 481 0800*.

If you have forgotten your login details to CreditMatcher (free score and comparison), email us on creditmatcher@experian.co.uk.

*Lines open:
Monday to Friday 8am to 7pm.
Saturdays 8am to 4pm.

Calls to 0344 numbers are charged at the national UK landline rate and are usually inclusive of monthly phone contract packages. 0800 numbers are free to call from UK landlines and mobiles but calls from business mobile phones may be chargeable.

Calls may be recorded for training and monitoring purposes.

My account is locked

If your login details are entered incorrectly several times, our system locks you out in case someone was trying to enter your account fraudulently.

My CreditExpert account is locked

If you have been locked out of your membership, you can email us at help@creditexpert.co.uk or call our UK based team on 0344 481 0800*.

*Lines open:
Monday to Friday 8am to 7pm.
Saturdays 8am to 4pm.

Calls to 0344 numbers are charged at the national UK landline rate and are usually inclusive of monthly phone contract packages. 0800 numbers are free to call from UK landlines and mobiles but calls from business mobile phones may be chargeable.

Calls may be recorded for training and monitoring purposes.

My CreditMatcher account is locked

If you have been locked out of your CreditMatcher account, please email creditmatcher@experian.co.uk.

General contact details

Which product do you want to talk to us about?

CreditMatcher lets you compare credit cards and personal loans you may be eligible for and gives you your Experian Credit Score free forever.

For security purposes, if you are an existing Experian CreditMatcher member please ensure you contact us from the email address registered on your CreditMatcher membership.

CreditExpert enables you to check your Experian Credit Score, view your full Experian Credit Report and get help from our expert team.

  • Phone
  • 0344 481 0800 or
  • 0800 013 88 88
  • Address
  • CreditExpert
  • PO BOX 7710
  • Nottingham
  • NG80 7WE

For security purposes, if you are an existing Experian CreditExpert member, please contact us from the email address registered on your membership.

When you contact us, please provide us with:

  • Your customer reference number (this can be found when you're logged into your membership and on any letter or email from us)
  • Your full name
  • Your address
  • The email address that you signed up with

Monday to Friday 8am to 7pm.
Saturdays 8am to 4pm.
Calls to 0344 numbers are charged at the national UK landline rate and are usually inclusive of monthly phone contract packages. 0800 numbers are free to call from UK landlines and mobiles but calls from business mobile phones may be chargeable.
Calls may be recorded for training and monitoring purposes.

ProtectMyID helps customers to avoid identity fraud and also deal with it if the worst happens.

  • Phone
  • 0344 481 0001
  • Address
  • ProtectMyID
  • PO BOX 9639
  • Nottingham
  • NG80 1AE

Monday to Friday 8am to 7pm.
Saturdays 8am to 4pm.
Calls to 0344 numbers are charged at the national UK landline rate and are usually inclusive of monthly phone contract packages.
Calls may be recorded for training and monitoring purposes.

With Autocheck you can find out if the car you are buying has been written off, has outstanding finance or has been stolen.

  • Phone
  • 03330 000 178
  • Address
  • AutoCheck Service Support
  • The Sir John Peace Building
  • Experian Way
  • NG2 Business Park
  • Nottingham
  • NG80 1ZZ

Monday to Friday 9am to 5pm.
Calls to 0344 numbers are charged at the national UK landline rate and are usually inclusive of monthly phone contract packages.
Calls may be recorded for training and monitoring purposes.

Click here if you want to order your £2 Statutory Credit Report.

Please include the credit reference number and your contact details when contacting us. Note that we can only resolve your £2 Statutory Credit Report disputes by email or post.

  • Address
  • Customer Support Centre
  • Experian Ltd
  • PO BOX 9000
  • Nottingham
  • NG80 7WF

Not happy with an Experian product or service?
Get in touch:

  • Phone
  • 0344 481 0800 or
  • 0800 013 8888
  • Address
  • Customer Relations Team
  • Experian
  • PO BOX 8000
  • Nottingham
  • NG80 7WF

Monday to Friday 8am to 6pm.
Calls to 0344 numbers are charged at the national UK landline rate and are usually inclusive of monthly phone contract packages.
Calls may be recorded for training and monitoring purposes.