Contact Us

Consumer Enquiries

UK Headquarters

Experian
Landmark House
Experian Way
NG2 Business Park
Nottingham
NG80 1ZZ
United Kingdom.

For business or any other enquiries:

Tel: 0115 941 0888

Other Locations

Credit Report Enquiries

I would like to:

How to contact us:

Order my Experian credit report and score
Contact Experian about my credit report

Online: If you have any enquiries or disputes regarding your Experian credit report, please log in to your account and navigate to the contact us page to contact the member support team.

Social Media: Check us out on Twitter for support and tips on improving your credit rating. You can also join our active Facebook community.

Postal Address:

CreditExpert
PO BOX 7710
Nottingham
NG80 7WE.

Phone: 0344 481 0800*  or  0800 013 88 88

Please have your reference number ready when you call. This can be found on your personal home page once you have logged in to Experian CreditExpert. Note that any changes can only be made by the member themselves; you cannot do this on behalf of others.

Monday to Friday 8am to 7pm. Saturdays 8am to 4pm. *Calls to 03 numbers from a mobile are charged at the national landline rate, and are usually inclusive of pay monthly minutes package, but please check with your mobile network. Calls from other networks and mobiles may be higher. Calls may be recorded for training and monitoring purposes.

Contact Experian about my £2 Statutory Report

Contact details for enquiries regarding your £2 Statutory Credit Report.

Email: consumer.helpservice@uk.experian.com

Postal Address:

Customer Support Centre
Experian Ltd
PO BOX 9000
Nottingham
NG80 7WP.

Please include the credit report reference number and your contact details when contacting us.

Note that we can only resolve your £2 Statutory Credit Report disputes by email or post.

Other Consumer Product Enquiries

I would like to:

How to contact us:

Contact ProtectMyID

Email: customerhelp@protectmyid.co.uk

Postal Address:

ProtectMyID
PO Box 9639
Nottingham
NG80 1AE.

Phone: 0844 481 0001

Existing Member Login: ProtectMyID Login

Monday to Friday 8am to 7pm. Saturdays 8am to 4pm. A typical call charge from a BT residential landline is no more than 5.11p per minute plus a 13.1p connection fee may be charged. Calls from other networks and mobiles may be higher. Calls may be recorded for training and monitoring purposes.

Contact Autocheck

Email: autocheck@uk.experian.com

Postal Address:

AutoCheck Service Support
Landmark House
Experian Way
NG2 Business Park
Nottingham
NG80 1ZZ

Phone: 0870 013 1696

Monday to Friday 9am to 5pm. Calls from BT landlines cost up to 10p per minute. The price of calls may vary with other operators. Please check with your operator for exact charges.

Additional Information

I would like to:

Where to go:

Learn about credit reports and scores
Learn about identity theft and protection
Find answers to questions about credit reports and identity fraud
Make a complaint

Dissatisfied with an Experian consumer product?

* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.

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