This complaint data relates to the following brands/trading Names - CreditExpert, our free Experian account (formerly CreditMatcher), Experian, Garlik, HD Decisions and Protect My ID for the period 01/10/2016 to 31/03/2017:
|Provision (at reporting period end date)||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed||Complaints closed within 3 days||Complaints closed within 8 weeks||Closed complaints upheld by firm (%)*||Main cause of complaints opened|
|Banking and credit cards||NA||NA||NA||NA||NA||NA||NA||NA|
|General Insurance and pure protection||NA||NA||NA||NA||NA||NA||NA||NA|
|Decumulation, life and pensions||NA||NA||NA||NA||NA||NA||NA||NA|
*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or part.