MONTHLY DIGEST

Expert opinion on current trends or market issues

Joining the dots and connecting with customers

Experian ran its first Credit Risk Summit in the autumn of 2008. It’s fair to say that our industry has been on an incredible journey since then.

There was still a great deal of uncertainty when we came together a year ago, albeit counterpointed by a huge amount of activity from creditors looking for growth, and lots of interest in data and analytics to underpin it.

The consensus at our most recent Summit in October was that it has become increasingly important for the financial services and wider credit community, as well as the ecosystem that supports it, to better connect with customers.

Connecting with customers is all about improving understanding, and putting them at the centre of our businesses. This is vital to build products that people want to use, to demonstrate that we understand our end users and have their best interests at heart.

This edition of Experian’s Futureproof newsletter is dedicated to connecting with customers. It touches on themes discussed at the Summit, including the potential for ‘big data’ to inform key credit and customer decisions.

It seems at times as though the only thing changing as quickly as the data landscape is the customer. Their behaviour is becoming ever more complex.

Experian continues to invest heavily in new data sources, as well as tools to blend and interrogate them, in order to improve our understanding of your customers. This insight is helping lenders to join the dots, the crucial first step in our shared mission to delight customers at every stage possible.

View our interactive guide to get the key takeaways from the Credit Risk Summit 2013 – download here.

FutureProof CRS edition

Paul Vescovi

Managing Director, Credit Services UK&I

 

Paul Vescovi commenced as Managing Director of Experian’s UK&I Credit Services business in March 2011 after spending 4 years as Country Manager for Experian Australia & New Zealand. Previous to his Experian role, Paul spent 5 years as a General Manager at Alinta (an Australian electricity, gas and water infrastructure company) and 8 years at PricewaterhouseCoopers Consulting which included overseas assignments in the US for 1 year, China for 4 years and Japan for 2 years.

 

 

Previous Expert Opinions

Are you still making the right lending decisions?

by Dr Paul Russell(Head of Analytics, Experian)
+  Read more...

Customer acquisition: under the microscope

by Nick Vanstone(Senior Consultant, Experian)
+  Read more...

Know your customer or lose your customer

by Dave Marshall(Senior Product Manager, Experian)
+  Read more...

Adapting to the new 'normal'

by Paul Vescovi(Managing Director of Credit Services)
+  Read more...

The growing risk of fraud...

by Nick Mothershaw(Director of Identity and Fraud Solutions, Experian)
+  Read more...

Setting prisioners free is the lender's best option

by Katherine Meredith(Head of Business Intelligence)
+  Read more...

Credit appetite and the changing landscape

by Geoff Hunkin (Consultancy Director, Credit Services)
+  Read more...

The clamp down on conduct

by Jonathan Westley (Managing Director, Experian Consumer Information Services)
+  Read more...

Costly collections - is there a better way?

by Mark Keyworth(Client Consultancy Director, Experian)
+  Read more...

Credit and collections strategy in 2013 - what you need to know

by Paul Vescovi(Managing Director of Credit Services)
+  Read more...

The mortgage market review

by Katherine Meredith(Head of Business Intelligence)
+  Read more...

Innovation in a competitive climate: can you rise above the competition?

by Sean Hutchins (Head of Product for Consumer, Experian)
+  Read more...

Uncertain times call for sound credit decisions

by William Thomson (Director of International Economics)
+  Read more...

New regulations in data compliance – are you prepared?

by Beverley Dewhirst (Head of Compliance)
+  Read more...

Are lenders seeing all the distress signals?

by Paul Speirs (Head of Data & Business Development)
+  Read more...

Big headache or big oportunity?

by Paul Russell (Director of Analytics, Eperian UK & I)
+  Read more...

Is bad debt the price of growth?

by David Percy (Business Consultant, GCP)
+  Read more...

Is keeping customers loyal practical?

by Rebecca Galvin (Senior Consultant, GCP)
+  Read more...

Is growth back on the agenda?

by Geoff Hunkin (Consultancy Director, Credit Services)
+  Read more...

Are lenders becoming too lenient?

by Mark Keyworth (GCP Principal Consultant)
+  Read more... 

Consolidation vs new entrants – will it lead to a sea change in lenders’ customer management philosophy?

by Nick Evans (Product & Propositions Director DA)
+  Read more...

The latest responsible mortgage lending proposals:
Can lenders demonstrate responsible lending implicitly?

by Jonathan Westley (Managing Director, Consumer Information Services)
+  Read more...

  • © 2014 Experian. All rights reserved