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What’s the score with fraud underwriting?...

It’s not uncommon for applicants flagged as potential frauds to be processed without being manually underwritten. Why? Simply because it is unrealistic to expect 100% of all referrals to be manually worked through. The sheer extent of referrals means that underwriters are suffering from capacity fatigue and a major...

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The importance of customer centricity in financial ser...

The importance of putting the customer at the heart of everything you do has long been discussed, but just when you think you’ve understood what they want, and how best to look after them, they evolve....

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The Festive Marketer Survey – Providing insight into C...

Are you planning on running cross-channel marketing campaigns? Perhaps you’re aiming deals specifically at your best customers - how are you reaching them? We want to hear from y...

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New banking entrants blighted by back-office legacies...

Derek Garriock, our Head of Business Solutions, outlines just some of the challenges faced by new...

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No crystal ball? Try the next best thing...

To build stronger relationships with your customers and avoid losing them to your competitors, you need to accurately predict and meet their changing financial...

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Who do you lend what to, and when?...

The UK credit card market is facing unprecedented challenges, particularly for established high street lenders. Due to the strain on the economy post-crisis, many lenders have refocused their strategies on lower risk and, for some, franchised customers. While safe, these ‘low-risk’ clients have put increased pressure on the key...

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Use Mobile to improve your client relationship...

What if you could improve your client relationship through mobile? Mobile is now a key part of our lives and users are expecting you to understand and use this new way of consuming and communicating; your users do not think in channels, so no matter which “channels” you’re using,...

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What the eye doesn’t see…...

Identifying the opportunities of mobile marketing. Marketing is changing fast and it’s easy to be dazzled by new devices and channels. But marketers need to stay focused — on what this means to consumers. Yes, we need to keep up with technologies, but it’s insight into how this affects...

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Building your company beyond borders...

By Max Firth, Managing Director of Business Information Services at Experian Growth and expansion for a company of any size can be both an exciting and daunting prospect. In days gone past, you would have typically associated an international footprint with larger enterprises, but with improvements in global trade agreements...

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