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Is webrooming the new showrooming? – what retailers ne...

Following a recent article on showrooming Andrew Saville explains the concept of webrooming and what it means for retail...

Read More Is webrooming the new showrooming? – what retailers need to know
The three crucial ingredients to joining up your data ...

To achieve a cross-channel approach you need to join up your data. To do that yuou need to a) Achieve a Single Customer View b) Have good analytics and c) Have access to the necessary expertise. Read this article to find out...

Read More The three crucial ingredients to joining up your data – SCVs, good analytics and the right expertise
Fraud – does it have to affect customer experience?...

Latest statistics show a marked shift in the level of third-party fraud– where a victim’s identity has been stolen. This trend has developed over the past year and fraud related to stolen identities now accounts for more than half (52%) of all detected fraud cas...

Read More Fraud – does it have to affect customer experience?
How automotive finance providers can put customers fir...

Affordability assessments are not yet compulsory in the automotive industry, like they are for other forms of credit; at least for now. That means you can decide exactly who to lend to, and on what terms, without any set guidelines from the FCA or other regulators. It sounds like...

Read More How automotive finance providers can put customers first with affordability assessments
Account Number Portability – The Next Logical St...

In September 2013 the UK Payments Council launched the Current Account Switching Service, this means that people can switch their current account to a new participating bank and have their new account, along with their existing payments up and running within seven...

Read More Account Number Portability – The Next Logical Step?
Somebody that you used to know? – Re-energise in...

Reactivation campaigns are a great way of re-engaging with inactive subscribers, cleaning your database and avoiding spam traps - for more read this...

Read More Somebody that you used to know? – Re-energise inactive subscribers with a perfect reactivation campaign
Find out why you might have a poor business credit sco...

There is no universal cut off between your company having a good business credit score and a bad business credit score, but you are generally seen as having bad credit if your score is below 50. Trying to expand any business takes investment. But knowing where to turn to get the cash...

Read More Find out why you might have a poor business credit score
Why it’s important to separate your business cre...

Did you know that 56%* of company owners have used their own money to support their business, with the average amount invested being £22,700? It’s certainly true that many small business owners use personal credit to run their business. However, if you are a sole proprietor, your personal credit and your...

Read More Why it’s important to separate your business credit from personal credit
10 Steps to improve your business credit score...

Credit scoring is vital to the growth of any business – from winning new contracts, to securing additional borrowing, to getting better deals from suppliers. And there is no time like the present to check your own business’s rating and take these ten simple steps to improve it, if...

Read More 10 Steps to improve your business credit score