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M-commerce and the fraud challenge...

Mobile represents a huge opportunity for retailers as more and more people use multiple, mobile devices to make purchases on the go. Purchases on mobile devices has increased by 10 per cent in the last year alone – a trend that is set to continue as further people switch...

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Wishing your customers a happy birthday – Why birthday...

Birthday email programmes are an excellent way of positively interacting with customers. With a well-timed message and the right offer you can catch your customer at a really happy point in their life and create the opportunity for a moment of real brand...

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Why safeguarding against a data breach is worth every ...

Despite dramatic rises in the number of data breaches, most businesses think they are protected but as it turns out many are not, with one in three (34%) without even a data breach response plan in...

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Heat maps highlight fraud hotspots...

Our maps highlight the national picture of third-party fraud and the unrelenting impact ID theft has on consumers from all parts of Britain....

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Protect your customers with affordable repayment plans...

With a clear requirement to assess affordability, the challenge for organisations is to do this as quickly and effectively as possible. A streamlined affordability assessment process will allow you to protect your customers, ensuring they can really afford their...

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The top three challenges to creating a Single Customer...

This post explains the top challenges facing marketers in their attempts to build single customer views in order to make their marketing more efficient and...

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How to combine mobile browsing with in-store shopping ...

In this post Andy Saville highlights a number of the tactics retailers are currently trialing to utilise mobile technology to bridge the gap between online and offline.the gap...

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Fighting fraud – 3 problems false positives cause....

There is an easy way to stop all fraud, stop trading! This is undoubtedly a flippant remark but it gets to the heart of the problem many organisations are...

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Embrace digital collections...

To connect with a new generation of borrowers, lenders need to introduce and embrace digital processes, and that includes adapting existing collections...

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