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Treating your customers fairly, don’t let them fall in...

Regulatory bodies are focusing increasingly on treating customers fairly which has resulted in a deepened scrutiny on businesses across a variety of sectors. One of the main challenges organisations face is that they need to determine if a product is suitable based on initial and ongoing assessment of individual...

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Trading online for SMEs...

Online sales in the UK have increased by 16.2 per cent* since 2014, making it one of the top markets in Europe. The internet offers SMEs the largest customer base they could’ve ever imagined with unlimited markets and opportunities.  Product sales are only part of the picture with service...

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What are DSPs and what do they mean for marketers?...

Most marketers will have heard about programmatic advertising (if you haven’t, read this post I wrote a while ago), but may be struggling to understand how all the pieces fit together. One term you will repeatedly come across in any background reading on the matter is ‘DSP’ - or...

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Online cloud storage for SMEs...

Store it in the cloud. Move it to the cloud. Find it in the cloud. These days it seems like everything is happening in the cloud. Cloud storage; an emerging technology that has fuelled numerous debates, lots of controversy along with some slight confusion. The need for flexible IT...

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CPI increases to 0.1% in July, in line with Experian’s...

The latest data released by the Office for National Statistics (ONS) shows that the Consumer Price Index (CPI) edged up to 0.1% in the year to July, in line with our...

Read More CPI increases to 0.1% in July, in line with Experian’s forecast
Top 10 email tips for retail marketers...

Dan gives us his eagerly anticipated top 10 tips to help your email marketing. How many are you currently doing? Got anything to add? Read on to find...

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Dramatic increase in current account fraud...

Current account fraud almost doubles due to extensive large scale organised...

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How to choose the right contact strategy when there ar...

Customers are individuals, with specific behaviours and preferences which dictate how, and when, they want to be communicated with. However, with potentially many millions of customers (or prospects) with whom to communicate, many different channels available, a multitude of messages and products, as well as limits on the volumes and...

Read More How to choose the right contact strategy when there are more possibilities than there are stars in the universe
Why dusting off dormant accounts is vital to safeguard...

It's a simple and straightforward process that could help safeguard life savings for years to come and ensure they continue to enjoy the protection offered by the Financial Services Compensation Scheme...

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