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Why who we don’t communicate with is as important as w...

The scatter gun ‘spray and pray’ marketing approach is one of the past. As marketing professionals we all know that. In the modern world,...

Read More Why who we don’t communicate with is as important as who we do communicate with
Data sharing in the SME environment...

Commercial customers are no different to consumers. The way they are serviced by financial services may lag behind slightly in regards to processes and...

Read More Data sharing in the SME environment
Open Banking – Embracing change in Financial Services...

The arrival of Open Banking next year will require the financial services industry to become more focused on the needs of the customer. This...

Read More Open Banking – Embracing change in Financial Services
The way we use data in digital is past its sell by dat...

First off, despite the title, I want to make it clear that it’s not my intention to lecture you on how the way you...

Read More The way we use data in digital is past its sell by date – why, and what needs to change
The Pensions Dashboard – is it a revolution for the Pe...

The Pensions Dashboard has the potential to revolutionise the industry. Why? It provides a mechanism for pension holders to see and manage their accounts...

Read More The Pensions Dashboard – is it a revolution for the Pensions market?
Will you be using voice recognition to authenticate yo...

Voice recognition as a form of identity checking is becoming more widespread. It is currently being explored as a means to undertake simple activities...

Read More Will you be using voice recognition to authenticate your customers? Probably.
Fraud. When is frictionless not frictionless in a loan...

In the race to attract new customers and lending opportunities, consumer credit firms are increasingly attracted to the solution of a frictionless journey. The...

Read More Fraud. When is frictionless not frictionless in a loan application?
What does the world we are entering look like? Innovat...

For me, innovation is bringing new products and services to the marketplace. What I am seeing, certainly in the data driven world, is huge...

Read More What does the world we are entering look like? Innovative, complex and customer-led
6 approaches for building customer trust and gaining c...

As your organisation takes steps to embed Open Banking into your everyday operations, it is important to consider the order of what you need...

Read More 6 approaches for building customer trust and gaining consent for data sharing under Open Banking