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Towards a data-powered future: the evolution of the in...

The insurance industry is going through a period of rapid and transformational change. The explosion of consumer data, pace of new technology and increased focus on digital bring challenges and opportunities for organisations. With it comes a shift in customer behaviours and...

Read More Towards a data-powered future: the evolution of the insurance sector
Digital customers need serving by digital processes, s...

Digital customers have quickly grown used to accessing instant services via smartphones – but when it comes to assessing providers, they aren’t interested if one is a bank and another a film streaming platform, they expect each to deliver a high quality service, ins...

Read More Digital customers need serving by digital processes, so how do lenders adapt?
How do differing customer profiles affect the credit m...

The UK has an aging population – this decade alone has seen a 72% increase in ‘centenarians’ compared to the last and by 2040 nearly one in seven Britons will be over 75*....

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How the technology powering affordability checks benef...

The process of taking out a line of credit is changing. In the past lenders were focused heavily on a consumers credit score and their current performance against existing financial commitments  – which didn’t necessarily take into consideration the consumers ability to afford the new credit commitment. Inevitably, this...

Read More How the technology powering affordability checks benefits both consumers and lenders
Pension fraud – affecting more people than ever...

Customer expectations and regulatory change has led to increased responsibility on the provider to protect against pension fraud. Pension freedoms have created greater flexibility and access for customers but also encouraged fraudsters to target customer’s entire pots. If providers get the identification and verification system right they can create...

Read More Pension fraud – affecting more people than ever
PSD2: are you speaking the same language as your custo...

Customers know nothing about PSD2, yet it could bring significant change to day-to-day banking. The way millions of customers across the UK make payments through digital banking services is about to undergo a significant transformation thanks to a set of new rules about to be rolled out for financial...

Read More PSD2: are you speaking the same language as your customers?
10 data trends marketers will see in the years ahead...

This article on data trends is taken from Experian’s recent white paper: A Data Powered Future, available to download here. Data is critical to marketers and marketing in general. Everything to do with marketing, on some level or other, is reliant on data. While there are many other areas of...

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Blockchain: every engagement tells a story...

Customer onboarding has changed rapidly in recent years. In some areas, providers are creating simple, low cost, intuitive digital experiences that have fuelled the growth of their business and brands. Technology is changing the way customers approach the purchase of goods and services. In 2015, it was reported that...

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In 2040 demand for care homes will have doubled...

Society is changing. People are living longer which presents a challenge of morbidity vs. mortality. In plain English, the longer people live, the more they do so in ill health. To put it in perspective 14,450 centenarians, of which over 750 are aged over 105 live in the UK....

Read More In 2040 demand for care homes will have doubled