Identity and Fraud

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Nearly half of UK adults abandon online transactions...

Online transactions abandoned after customers get frustrated at the length and complexity of identity validation and security...

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Affordability is paramount: the latest personal insolv...

The annual fall in personal insolvencies is certainly a positive picture, but the quarter on quarter change highlights that there are areas still struggling. With Conduct Risk being a subject at the forefront of minds within the lending community, it shows how individual circumstances can change at any time...

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Financial services reaches the front line...

To improve armed forces personnel access to financial services so they are not disadvantaged through residing at military addresses, steps have been taken so that British Forces Post Office (BFPO) addresses follow a similar format to standard UK addresses, read more to understand the latest position and...

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Know your customer or lose your customer...

Empowered consumers will ultimately decide which lenders have earned their trust, so it’s vital businesses understand their customers' needs to cement long-lasting r...

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Is growth on the horizon?...

Revised forecasts for GDP indicates that growth - albeit gradual - may well be on the horizon....

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Improving conditions allow mortgage approvals...

The economic environment is beginning to show some signs of revival despite underlying fragility - reflected by improving conditions for mortgage...

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The real view of a customer journey...

Banking is integral to your customers' lives, and how you choose to engage with them is an integral part of the relationship’s l...

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Reducing Home Move churn and outstanding debt in utili...

In the utilities sector, it is estimated that around £1.5 billion of debt is created during the home move process....

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12th August 2013: Forward Guidance...

Sadia Sheikh assesses the implications of the Bank of England’s forward guidance on monetary policy on interest rate movements and gauges the market reaction to the s...

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